MURUGAN.M

Permanent Mailing Address:

E-mail: adky6g@r.postjobfree.com 3/115, Palamarathu Kottai,

Phone: +919*********, +919*********. Kuppur - PO,

Dharmapuri – TK & DT,

Pin Code. – 636 702.

I have 3+year of experience in customer support, coordinating various teams such as supporting Audiovisual, Cisco/Polycom Video Conference and service teams; I have Very good knowledge of Cisco VoIP and CUCM. I have Excellent analytical, communication and project coordination skill. I can continue the process of learning, enhance my skills and implement it for its growth and emerge as a successful individual.

Course

Institution

Year of Completion

Percentage

%

B.E

EEE

S.K.R Engineering College

Chennai

2012

54

Diploma

ECE

Lakshmi Narayana Polytechnic College,

Dharmapuri.

2008

59.71

S.S.L.C

Government Higher Secondary School,

Solakottai, Dharmapuri.

2005

47.3

Electrical Machines

Cisco IP Telephony Networking

Cisco VoIP, Cisco call manager,

Cisco Telepresence

Sigma AVIT Infra Services (I) Pvt,Ltd, (From July2017 To Feb 2019)

Job Rolls

Junior Service & Supporting Engineer,

Client: VMware - India - AV Engineer

Responsibilities:

●Preserving all the AV-Electronics Equipment in Board Room, Meeting Room, Conference Room, Training Rooms and Crestron Control System

●Setup, Operate, and dismantling audio-visual Equipment (Bi-Amp, Switcher and Mixer etc.)

●To operate all AV equipment through Crestron/Touch Panel

●Installation of all type of Projector and Projector Screen.

●Troubleshooting and configuration for all type of Laptops to Presentation through projector

●Handled all type of Infrastructure connectivity (VGA, HDMI, BNC, RCA, RS232 and XLR)

●Handled all type of collar mic & Hand mic’s, speaker and Touch panel

●Hands on experience in Room schematic design

●Hands on experience in conference room commissioning.

●Hands on experience in cable soldering and cable termination.

●Hands on experience in Installing the AV machines

●Hands on experience in Extron products like Matrix switches, Distribution amplifiers, Video transmitters and receivers,

●Reporting day to day activities to Project Manager/Branch Head

Device Handled

●VC unit- Polycom- HDX, Group series, and Zoom Rooms

●Polycom VC devices (DMA,RPRM,RPAD)

●Phone- Polycom, Avaya, Audio codec

●DSP (Polycom sound structure, Bi-Amp- Tesira forte series)

●Control processor-, Crestron and Extron.

●Switcher – Crestron, Extron, Lightware and Kramer.

●Video units- Transmitter & Receiver Crestron, Extron, Lightware & Kramer

●Broad cast units- Vbrick 9000 & IBM could.

●Zoom room soft codec installation units

Collaboration Tools Used

●Cisco Jabber, Blue Jeans, Skype For Business, Zoom Conferencing Solution,Zoom webinar& Poly com RPAD.

Console Applications used

●Crestron Toolbox

●Sound structure Studio, Biamp Tesira and Clear one Converge console

●Crestron Fusion

●Clearone Studio

●Sound Structure

●Polycom RPRM

●Polycom RMX

●Zoom Portal

Avils infra Pvt.Ltd. (From Feb 2019 to July 2020)

Job Rolls

AV Supporting Engineer,

Client: Intuit software

Responsibilities:

●Responsible for the higher end collaboration rooms (Board rooms, VC rooms, Tele presence rooms and Town halls)

●Giving end to end AV Support for the Users.

●Hands on experience on handing high level events, live broadcast and company all hands.

●Provided technical support for meetings, conferences and corporate-wide broadcasts.

●Creating Bridge call for both internal employees and external clients to provide an enterprise class video and audio experience.

●Monitoring the VC call flow in monitoring tools for the High-end & VP meetings.

●Support and train remote offices with Non-IT professionals to ensure seamless meeting setup

●Ensure the health condition of all the equipment’s in the conference and event space.

●Trouble shooting conference AV units & Phones.

●Escalate the issues to the client when problem persists.

●Knowledge on Room scheduling software like Robin and Zoom scheduler

●Knowledge on Zoom Soft codec's and its configuration.

●Knowledge on Streaming services and recording services.

●Tweak audio programs for audio DSP.

●Hands on experience in Biamp, Crestron and Lightware product.

●Clever to upload a Crestron programs to Crestron unit (like, processors, Touch panel and Button panel)

●Installing and testing the Zoom Room application (Desktop video conferencing client software) in Laptop’s & Desktop’s, IPAD, Tabs and Smartphones.

●Involved in creating event intake form, feedback form, QTC sheets as per the client requirement

●Responsible for performing preventative maintenance on conferencing systems, upgrading software, and writing self-help documentation.

●Collecting the Customer feedback and giving the improvisation to the client management.

Device Handled

●VC end point series – Poly com - Group series, Cisco- Ex60,Ex90,Dx80.MX 200&600,sx series

●Polycom VC devices (DMA,RPRM,RPAD)

●Cisco VC Devices (MCU,VCS,TMS,CUCM)

●Phone- Poly com Trio, and Cisco IP phones.

●DSP (Polycom sound structure, Bi-Amp- Tesira forte series, Crestron Avia)

●Control processor-, Crestron and Extron.

●Switcher – Crestron, Extron, Lightware and Kramer.

●Video units- Transmitter & Receiver Crestron, Extron, Lightware & Kramer

●Broad cast units- Black Magic & Pearl2 could.

●Blue Jeans soft codec installation units

●Blue Jean command Centre Moderator & monitoring

Collaboration Tools Used

●Cisco Jabber, Blue Jeans, Skype For Business, Zoom Room &Conference room, Zoom Webinar Solution & Poly com RPAD.

Console Applications used

●Crestron Toolbox

●Spinetix Digital signage

●Pearl 2 & Black Magic for live streaming

●Sound structure Studio, Biamp Tesira

●Crestron Fusion

●Sound Structure

●Blue Jeans Command Centre

●Cisco TMS (Monitor & Scheduling )

●Crestron Fusion

●Polycom RPRM Suit

●Cisco CUCM

Roles And Responsibilities

I have handled Service & Support knowledge in client place of Audio Video Network

I have good coordination with team work

I have good Experience of AV equipment (Crestron, Extron, Light ware, Biamp Tesira Series DSP)

I have good Experience of Cisco & Polycom VC equipment (Installation & Configuration & Supporting)

I have good knowledge of Polycom RMX,RPRM,DMA,RPAD

I have good knowledge of Cisco TMS, VCS, MCU, (Gateway, Gatekeeper)

I have good knowledge of Cisco CUCM (VOIP) (Installation & Configuration, voice gateway, call manager,

I have very good knowledge of Cisco VoIP protocols(TCP.UDP,RTP,RTCP SIP,H.323,MOH,SCCP,MGCP,SDP)

I have good knowledge of Voice Troubleshooting

I have very good knowledge of Cisco call manager, Cisco voice gateways for like

(MGCP,SIP).

I have very good knowledge of PSTN,ISDN,PRI E1connection

I have very good knowledge of CUCM Call route group,route patterns,cisco device registration,bulk configuration using (BAT),Device pool configuration .

I have good knowledge of Cisco unity connection

Father’s Name : A. Madhaiyan

Age & DOB : 31Years, 15-06-1989

Sex : Male

Nationality : Indian

Languages : English, Tamil, Telugu, Kannada

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place: Bangalore Yours’ Sincerely

Date: (Murugan.M)

Experience

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