LILIDALE CALIZA LIM

*** ****** ****** ******, *********

Pasig City 1611

Mobile: 091********

Email Address: adky4v@r.postjobfree.com

PERSONAL:

Nickname: “Dale”

Birthday: November 21, 1978

Children: Shaina Lei C. Lim (14 years old)

Shealtiel Lael C. Lim (9 years old)

Hobbies: Singing, cooking, playing ballgames, playing instruments and

mountaineering.

OBJECTIVES:

“To make use of my interpersonal skills to achieve goals of a company that focuses on costumer’s satisfaction and costumer experience”.

ACADEMIC ACHIEVEMENT:

Tertiary: MINDANAO STATE UNIVERSITY

Bachelor of Secondary Education Major in History

2005

Secondary: General Santos City National High School

Acharon Village Calumpang, General Santos City

1996

Vocational: National Certificate 2 and 3 in Housekeeping

TESDA

August 25, 2017

Certificate: Customer Service Champion 2018

SITEL 2018

Certificate of Accomplishment of Complete Health Improvement

Project

Manila Adventist Medical Center

April 29, 2018

WORK EXPERIENCE:

SITEL

Customer Service Representative

October 19, 2015-February 28, 2021

Responsible to resolve and provide accurate satisfactory answer by understanding the costumer’s issues related to their insurance costumer service queue such as policy inquiries, changes, billings issues, and payment:

Determine the cause of the problem, selecting the best solutions to the problem and explain to the costumer the best resolution in a timely and accurate way via phone, email, fax, and mail.

Deliver quality and excellent costumer’s services.

Maintain a high level of professionalism when dealing with costumer and clients.

Establish positive relationship with every costumer.

Empathy to manage sensitive situation and unsatisfied costumers.

Responsible to be experts regarding company policies, account tools and systems.

SPI CRM MAKATI:

Customer Service Representative

August 2015- October 2015

Responsible for answering incoming calls regarding billing issues, products problems, general

Clients concerns about their credit acct.

Maintaining a high level of professionalism with clients and working to establish a positive

Rapport with every caller.

CHARACTER REFERRENCE:

Name: Olga Dela Cruz

Position: Customer Service Representative/Support

Contacts: 090********

Name: Kris Ballesteros

Position: Customer Service Representative/Support

Contacts: 093********

Name: Atty. Severino “Jun” Sumagaysay

Position: Attorney at Law/Church Administrator

Contacts: 091********

Contact this candidate