Sales Customer

EXPERIENCE

RACHEL ANYANWU

**** **** *** ** · 619-***-****

****************@*****.***

Efficient and personable retail sales associate with skill at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

DECEMBER 2020– CURRENT

SALES ASSOCIATE, COTTON ON

● Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

● Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

● Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

● Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

● Helped customers by answering questions and locating merchandise.

● Assisted customers with sizing and re-stocking

AUGUST 2020- PRESENT

SALES ASSOCIATE, DICKS SPORTING GOODS

● Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

● Followed all company policies, rules and procedures to promote company goals and maintain safety.

● Completed all assigned training to stay updated on important policies and procedures.

● Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

● Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

● Offered coupons and special deals to increase quantity of customer spending.

● Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. 2

JANUARY 2020- MARCH 2020

CLERK/ SECURITY/DJ/SALES ASSOCIATE,TAANG RECORDS(COVID-19)

● Greet customers and ascertain what each customer wants or needs.

● Recommend, select, and help locate or obtain merchandise based on customer needs and desires

● Compute sales prices, total purchases, and receive and process cash or credit payment

● Prepare merchandise for purchase or rental

● Answer questions regarding the store and its merchandise MAY 2019- DECEMBER 2019

SERVER, CASHIER, PRESNTER,MCDONALDS

● EXAMINE TRAYS TO ENSURE THAT THEY CONTAIN REQUIRED ITEMS.

● PLACE FOOD SERVINGS ON PLATES OR TRAYS ACCORDING TO ORDERS OR INSTRUCTIONS.

● DESCRIBE POINTS OF INTEREST TO GROUP MEMBERS AND RESPOND TO QUESTION.

● PROVIDE DIRECTIONS AND OTHER PERTINENT INFORMATION TO VISITORS

● MONITOR VISITORS' ACTIVITIES TO ENSURE COMPLIANCE WITH ESTABLISHMENT OR TOUR REGULATIONS AND SAFETY PRACTICES

● MONITOR FOOD DISTRIBUTION, ENSURING THAT MEALS ARE DELIVERED TO THE CORRECT RECIPIENTS AND THAT GUIDELINES, SUCH AS THOSE FOR SPECIAL DIETS ARE FOLLOWED

● LOAD TRAYS WITH ACCESSORIES SUCH AS EATING UTENSILS, NAPKINS, OR CONDIMENTS.

● CLEAN OR STERILIZE DISHES, KITCHEN UTENSILS, EQUIPMENT, OR FACILITIES

● MONITORING — MONITORING/ASSESSING PERFORMANCE OF YOURSELF, OTHER INDIVIDUALS, OR ORGANIZATIONS TO MAKE IMPROVEMENTS OR TAKE CORRECTIVE ACTION

● SERVICE ORIENTATION — ACTIVELY LOOKING FOR WAYS TO HELP PEOPLE

● ACTIVE LISTENING — GIVING FULL ATTENTION TO WHAT OTHER PEOPLE ARE SAYING, TAKING TIME TO UNDERSTAND THE POINTS BEING MADE, ASKING QUESTIONS AS APPROPRIATE, AND NOT INTERRUPTING AT INAPPROPRIATE TIMES

● SPEAKING — TALKING TO OTHERS TO CONVEY INFORMATION EFFECTIVELY

● RECEIVE PAYMENT BY CASH, CHECK, CREDIT CARDS, VOUCHERS, OR AUTOMATIC DEBITS.

● ANSWER CUSTOMERS' QUESTIONS, AND PROVIDE INFORMATION ON PROCEDURES OR POLICIES

● HELP CUSTOMERS FIND THE LOCATION OF PRODUCTS

● ISSUE RECEIPTS, REFUNDS, CREDITS, OR CHANGE DUE TO CUSTOMERS

● GREET CUSTOMERS ENTERING ESTABLISHMENTS

● KNOWLEDGE OF ARITHMETIC, ALGEBRA, GEOMETRY, CALCULUS, STATISTICS, AND THEIR APPLICATIONS

● KNOWLEDGE OF ADMINISTRATIVE AND CLERICAL PROCEDURES AND SYSTEMS SUCH AS WORD PROCESSING, MANAGING FILES AND RECORDS, STENOGRAPHY AND TRANSCRIPTION, DESIGNING FORMS, AND OTHER OFFICE PROCEDURES AND TERMINOLOGY.

MAY 2018- CURRENT

DELIVERY DRIVER SAN DIEGO,INSTACART

● COLLECT MONEY FROM CUSTOMERS, MAKE CHANGE, AND RECORD TRANSACTIONS ON CUSTOMER RECEIPTS

● DELIVERED MEALS TO CUSTOMERS IN A TIMELY MANNER RESULTING IN A 5 STAR RATING

● LISTEN TO AND RESOLVE CUSTOMERS' COMPLAINTS REGARDING PRODUCTS OR SERVICES. EDUCATION

SKILLS

ACTIVITIES

APRIL 2013-JUNE 2016

3

OCTOBER 2017-DECEMBER 2017

SALES REPRESENATIVE, VECTOR

● CONTACT REGULAR AND PROSPECTIVE CUSTOMERS TO DEMONSTRATE PRODUCTS, EXPLAIN PRODUCT FEATURES, AND SOLICIT ORDERS

● RECOMMEND PRODUCTS TO CUSTOMERS, BASED ON CUSTOMERS' NEEDS AND INTERESTS

● ANSWER CUSTOMERS' QUESTIONS ABOUT PRODUCTS, PRICES, AVAILABILITY, PRODUCT USES, AND CREDIT TERMS

● CONSULT WITH CLIENTS AFTER SALES OR CONTRACT SIGNINGS TO RESOLVE PROBLEMS AND TO PROVIDE ONGOING SUPPORT

JUNE 2017-AUGUST 2017

SERVER, WESTMONT LIVING CENTER SAN MIGUEL RANCH

● MONITOR FOOD DISTRIBUTION, ENSURING THAT MEALS ARE DELIVERED TO THE CORRECT RECIPIENTS AND THAT GUIDELINES, SUCH AS THOSE FOR SPECIAL DIETS, ARE FOLLOWED

● EXAMINE TRAYS TO ENSURE THAT THEY CONTAIN REQUIRED ITEMS

● CLEAN OR STERILIZE DISHES, KITCHEN UTENSILS, EQUIPMENT, OR FACILITIES CURRENTLY ENROLLED

A.A FOR COMMUNICATIONS, SOUTHWESTERN COLLEGE

● Full time student, Member of Soul Flow Dance Team, President and ICC representative of Southwestern Soul Sisters Club, Captain of African dance team Asante

● 3.2 GPA overall

● Sales expertise

● Customer assistance

● Money handling

● Independent judgement

● Brand promotions

● Cash register operation

● Retail merchandising expertise

● Leadership

EASTLAKE CHURCH YOUTH AND INFANT VOLUNTEER

JUNE 2014-SEPTEMBER 2014

OTAY RANCH BEACH CLEANUP

KNOWLEDGE

SALES AND MARKETING — KNOWLEDGE OF PRINCIPLES AND METHODS FOR SHOWING, PROMOTING, AND SELLING PRODUCTS OR SERVICES. THIS INCLUDES MARKETING STRATEGY AND TACTICS, PRODUCT DEMONSTRATION, SALES TECHNIQUES, AND SALES CONTROL SYSTEMS.

CUSTOMER AND PERSONAL SERVICE — KNOWLEDGE OF PRINCIPLES AND PROCESSES FOR PROVIDING CUSTOMER AND PERSONAL SERVICES. THIS INCLUDES CUSTOMER NEEDS ASSESSMENT, MEETING QUALITY STANDARDS FOR SERVICES, AND EVALUATION OF CUSTOMER SATISFACTION. ENGLISH LANGUAGE — KNOWLEDGE OF THE STRUCTURE AND CONTENT OF THE ENGLISH LANGUAGE INCLUDING THE MEANING AND SPELLING OF WORDS, RULES OF COMPOSITION, AND GRAMMAR. ADMINISTRATION AND MANAGEMENT — KNOWLEDGE OF BUSINESS AND MANAGEMENT PRINCIPLES INVOLVED IN STRATEGIC PLANNING, RESOURCE ALLOCATION, HUMAN RESOURCES MODELING, LEADERSHIP TECHNIQUE, PRODUCTION METHODS, AND COORDINATION OF PEOPLE AND RESOURCES. MATHEMATICS — KNOWLEDGE OF ARITHMETIC, ALGEBRA, GEOMETRY, CALCULUS, STATISTICS, AND THEIR APPLICATIONS.

TECHNOLOGICAL SKILLS

1.DATA BASE USER INTERFACE AND QUERY SOFTWARE

2.ELECTRONIC MAIL SOFTWARE

3.GRAPHICS OR PHOTO IMAGING SOFTWARE

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