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SWAPNALI BABAN KORE

Address: Flat no.A***,Signum,S.NO-153/3, Behind hotel tiptop international,Wakad,Pin-411057 Mobile No. : +809*******

E-Mail: adky2f@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in a firm that allows me to utilize my skill, abilities and experience in an executive capacity, where I can effectively contribute to operations. I am also eager to learn new skills and technological advancements.

WORK EXPERIENCE

1) System Engineer, QA-QC Expert and An Educator Over 8+yr. Experience in managing the systems and resulting in unparalleled growth for Organization. 2) Teaching Assistant-Vidyalanakar Polytechnic College Mumbai. Classes taught: Diploma 1st to 3rd year.

● End user support for daily desktop, & hardware related issues.

● Installation & troubleshooting of Operating System Window 7. Installation of basic applications likes AV MS Office and other applications. Domain joining of installed system.

● Installation of Thin client and configure citrix on thin client.

● Troubleshooting Software & Hardware related Problems.

● Identify a clear problem statement of production issues for resolver groups to act/ respond with appropriate priority.

● Follow-through & monitor ticket flows for critical issues.

● Configuration & Troubleshooting of Email clients like MS Outlook 2013, 2016 and other MS-Office products.

● Unlock & Reset user password through AD.

● Mounting Share drive as per client requirement.

● Monitoring of ServiceDesk Mailbox.

● Managing SCCM Server for patching and software deployment.

● Working on the Tickets assigned to the L2 Queue(Support groups).

● Attend the incoming calls/Emails /portal tickets from the users.

● To support software application like Novelvox, Nice, One Click, Genesys and Egain.

● Co-ordination with the Client Support Groups.

● Remote support to internal users through SCCM remote viewer softwares and Skype for Business.

● Managing Handling LAN & Wireless Network Issues.

● Managing Shared & Network Printer.

● Taking Practical of programming languages like C++,Java,Software Testing,Python. EDUCATIONAL QULIFICATION

● M.Sc. IT From Sathaye College, Mumbai University in 2017

● B.Sc.IT from Mumbai University in 2014

● Diploma In Computer Engineering in 2009

● S.S.C from Ahilya Vidya Mandir KalachowkiMaharashtra Board in 2006. 2

TECHNICAL SKILLS

Configuration of Active Directory, Domain Controller, DHCP server, DNS server, File Service in Windows Server 2012r2

Operating Systems : Windows 10, Windows 7, Windows Xp,MacOS

HTML Editing Tools: Adobe Dreamweaver.

Graphics Tools: Flash, Adobe Photoshop.

Basic Languages Known: MSSQL, C, C++,Html, Java, Python, windows server 2008, 2012. PROFESSIONAL TRAINING

o Completed Core java Traning.

o Technical Training (SQL & PLSQL, Oracle 10g)

o Completed SOFTWARE TESTING training in QSPIDERS Mumbai. ACADEMIC PROJECT EXUCUTED

Interfacing crane with computer.

Gas environment control.

Greenhouse environment control and monitoring.

Front End: Visual Basic 6.0,Embedded System,C programming.

Back End: Ms-Access

ACADAMIC ACHIEVEMENTS CO-CURRICULAR ACTIVITIES

Workshop On Networking,Switch,Router.

PERSONAL DETAILS

Date of Birth : October 12th, 1990

Marital Status : Single

Languages : English, Hindi, Marathi

Hobbies : Listening music,Learning new things.

Strengths : Hardworking, Punctual, Quick learner

DECLARATION

I hereby declare that all the information furnished above are true. Swapnali Baban Kore

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