Ritu Kalro

Project Leader with over ** years of experience in Finance & Google Ads

**** ****** ****

San Jose, CA 95134

+1-669-***-****

adkxy8@r.postjobfree.com

EXPERIENCE

Sonova Australia Pty Ltd, Sydney — Project Leader & Finance O cer

Sep’ 2017 - Aug’ 2019

● Lead “Operational Excellence” effort to improve customer experience. Implemented new processes in supply chain, order entry & product service operations improving day-to-day operations

● Improved efficiency by developing & implementing new operational processes to various business functions

● Worked as an Accounts Receivable for Sonova’s key customers. Lead AR team’s month end and year end closing

● Performed Sales and budget analysis using SAP and IRIS data

● Prepared financial and sales reporting

● Participated in statutory audits for year end business review Sonova Australia Pty Ltd, Sydney — Accounts Receivable O cer

Aug’ 2014 - Mar’ 2016

● Managed the third party, inter-company and Key accounts ledgers

● Onboarded new customers, generated customer account statements, receipted/allocated payments, reconciled accounts & general ledgers and assisted with customer enquiries

● Developed company’s Credit Policy to adhere to ISO 9001 standards

● Proposed & Implemented a virtual credit card terminal and also implemented electronic invoicing significantly reducing toil

● Automated account creation, master data changes, dunning & reporting in SAP

● Managed month-end, year-end closing and supported successful completion of the financial audits

● Worked part time as Accounts Payable. Implemented new processes increasing efficiency in the role

● POC for SAP and Salesforce related queries across the business

● Introduced and build a knowledge base for all AR processes

● Improved overall customer experience by collaborating with sales, marketing, and other departments

INDUSTRY EXPERIENCE

Medical Devices

FMCG

Online Advertising

SKILLS

Project Management (Agile

Scrum Methodology)

Process Management

Accounts Receivable

Accounts Payable

Auditing

Sales & Budget Analysis

Risk Analysis

G/L Reconciliations

SAP Super User

Change Management

Automation

Reporting

Training

SYSTEMS & APPLICATIONS

SAP

Garman

Pronto

Basis

Salesforce CRM

IRIS Financial Suite

G Suite

MS O ce

Smartsheet

Windows

Mac

Chrome OS

Coca Cola Amatil, Sydney — National Credit Controller Mar’ 2012 - Aug’ 2014

● Credit controller for key customers such as Coles & Woolworths

● Worked on sales analysis & reporting to compare forecasted sales against actuals

● Partnered with sales, distribution, and allocation teams to improve DSO

● Partnered with Account managers and risk management team to onboard new customers

● Prepared monthly cash flow, KPI, month-end & ad hoc reports

● Automated customized invoicing for high value customers Coca Cola Amatil, Sydney — Credit Controller

Jun’ 2010 - Mar’ 2012

● Worked on credit operation functions such as collection, payment allocations, account reconciliations, payment plan negotiations, reporting, claims, dispute management & routine account maintenance

● Consistently Improved cash flow and reduced overdue balances

● Proposed & Implemented process improvements by enabling new tools(within SAP). This resulted in effective credit operations(received recognition from senior leadership)

● Partnered with sales teams to align customer expectations with CCA’s credit policy

Google India Pty Ltd, Hyderabad — Associate Finance Operations Specialist

Apr’ 2008 - Mar’ 2010

● As a billing guru, supported AdWords/Youtube account managers in the JAPAC region

● Worked as Project manager and lead the collections effort to recover the overdues (recovered >$100k in a quarter)

● Defined requirements & collaborated with engineering teams to develop & launch the billing system for AdWords India

● Reduced TOIL for the Global billing team by developing macros for repetitive customer account actions such as account reactivation, suspension etc.

● Troubleshoot & fix technical issues in the global billing system

● Trained AdWords teams & advertising agencies on Google AdWords billing

● Setup & measured team performance metrics through surveys & provided recommendations to leadership

● Collaborated with the Credit & Collections, Risk & Compliance teams to address AdWords account issues

● Worked as a reviewer for AdWords credits and adjustments

● Google India POC for external payment processor

OTHER ACTIVITIES

Event Planning

Hiking

Basketball

Google India Pty Ltd, Hyderabad — AdWords Support

Specialist

Jun’ 2006 - Mar’ 2008

● Supported North America and Australia advertisers run their AdWords accounts seamlessly

● Worked with leadership to build and ramp a new team of 15 AdWords Specialists

● Worked as Adwords, Policy, Billing trainer/mentor for new Googlers

● Improved customer retention by actively addressing AdWords concerns

● Spent 20% with AdWords policy team reviewing policy violation ads adhering to regional restrictions

● As a star performer, was selected on a Global exchange program to work in the Google Australia office for a quarter

EDUCATION

PSG College Of Arts And Science, Bharathiar University, Coimbatore, India — Bachelors in Commerce

2003- 2006

Key Specialisation: Finance & Accounting; Financial studies; Company law & Economics

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