Administrative Assistant Customer Service

Tochukwu Stephanie Bende

+ PROFESSIONAL PROFILE

Highly focused and goal oriented Office Manager with over 5 years’ experience in administrative and financial duties in such fields as procurement, logistics arrangements, inventory, and IT. Skilled in time management, organization and process flow as well as customer service.

+ ACADEMIC QUALIFICATIONS

University of Lagos, Nigeria, Lagos

Masters in Environmental Toxicology and Pollution Management (Distinction) (2016)

University of Nigeria, Nsukka, Enugu

Agricultural and Bio-resources Engineering (Second Class Division) (2011)

+ WORK EXPERIENCE

Administrative Assistant

Date: March 2018 –February 2021

Cloud Energy Photo-Electric Limited

Roles and Responsibilities

Under direction of the project director, assisted in preparing contracts and other contract related documents based on established forms and systems. Worked directly with vendors to build and maintain strong vendor relationships

Assisted in the preparation of budgets and disbursement of office imprest

Assisted the financial team in reviewing invoices in a timely manner according to contractual obligations. Ensured timely and accurate processing; aided financial team in acquiring invoice revisions from vendor if necessary

Provided general administrative support and performed clerical duties for project team including but not limited to calendar management, expense reports, travel, office supplies ordering and maintenance, vendor correspondence and document control

Scheduled and coordinated project meetings and/or conference calls with internal and external clients and vendors. Distributed meeting minutes, initiates and follows-up with action items with project managers

Compiled, updated and maintained project data/information/tracking logs for various aspects of the project including vendor tracking, changed order request logs and project contract status reports

Maintained electronic and hard-copy project files in a retrievable manner

Processed vendor registration, reprographic and express delivery orders

Assembled and finalized contract and project closeout documentation for all vendor contracts. Archives all project files, drawings, logs and backup upon project completion

Administrative Assistant

Date: April 2017 – January 2018

153 Works Environmental Services

Roles and Responsibilities

Ensured property maintenance expenses are managed in accordance with the approved business plans and are within the operating/capital budgets

Prepared required reports and ensure deadlines are met to optimize effective and efficient preventive maintenance procedures, planning and scheduling

Processed incoming request promptly, accurately and with courtesy

Coordinated logistics around purchases, prepared purchase orders, reconciled relevant billing, invoicing discrepancies and carry out follow-ups

Expedited the preparation of monthly reporting requirements and ensure deadlines are met

Coordinated with appropriate organizations and outside vendors to ensure accurate current information is available and documented as part of the performance of preventive maintenance procedures

Administrative Assistant

Date: March 2015 – January 2017

Bi-Confluence Inc.

Roles and Responsibilities

Created and monitored service level agreements with external facilities management vendors to ensure equipment and facilities are maintained on a proactive and preventive basis

Assisted in the management of assets and maintained databases to facilitate tracking and maintaining of facilities assets

Coordinated all facility mechanical and electrical preventive maintenance activities

Contributed to the maintenance of all plans, procedures, MOPs, SOPs and all other documentation necessary for safe and proper performance of preventive maintenance activities

Contributed to the preparation of annual budgets and expense and cost analysis

Received and distributed incoming and prepare and send outgoing communications

Prepared various detailed Excel reports for management and weekly time sheets

+ TECHNICAL SKILLS AND EXPERTISE

Detail Oriented

Great interpersonal skills

Analytical thinking and Problem-Solving skills

Time Management

Conflict Resolution skills

Excellent written and verbal communications

Excellent customer service

+ ATTRIBUTES

Superior business communication skills, both written and verbal

High level of accuracy, attention to detail, and ability to exercise flexibility and sound judgment

Ability to work in a fast paced environment

Excellent influencing and negotiation skill’s

Well-developed organization, prioritization, and time management skills

+ VOLUNTEER EXPERIENCE

Participates regularly in community environmental clean up

Sensitization of estates and streets on benefits of practicing energy efficiency

Collection of community plastic waste and conveying them to appropriate sorting and recycling centres

References available on request

3411 Sandwich Street, Windsor, Ontario *************@*****.*** Tel: +1-519-***-**** ********.*.***@*****.*** **************@*****.***

Contact this candidate