Customer Service Data Entry

Location:

Posted:

March 15, 2021

Ellen Ezell

Education

BFA 08/08/14 FULL SAIL UNIVERSITY - ONLINE

· Major: Creative Writing for Entertainment

AA 05/20/11 METROPOLICAN COMMUNITY COLLEGE

· Major: General Education

Skills & Abilities

· Deadline driven

· Attention to detail

· Extensive customer service experience

· Experience in leadership roles

· Flexible and open-minded approach to tasks

Experience

CUSTOMER SERVICE WHITE RIVER PRODUCTIONS DEC 2017-PRESENT

· Responsible for answering the phone and directing calls

· Helping customers place orders and resolve account issues

· Verifying customer information and maintaining the correct data

· Searching for incongruous information and correcting errors EFL TEACHER C & C ACADEMY MARCH 2017-NOV 2017

· Responsible for lesson planning and class preparation

· Creating tests and classroom materials

· Caring for and instructing classes of up to 12 students DHS CONTRACT WORKER HEITECH SERVICES/FCI FEDERAL AUG 2015-FEB 2017

· Responsible for data entry and file room tasks

· Achieved high quality scores and numbers well above quota

· Worked in a deadline-driven environment

· Searched databases and files for specific information SHIFT LEADER HALLMARK GOLD CROWN STORE FEB 2015-AUG 2015

· Set the example for excellent customer service skills

· Responsible for planning and allotting daily tasks to fellow employees

· Responsible for opening/closing the store according to procedure

· Setting displays and keeping product in order

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LICENSING CONTRACTOR MFCAA APRIL 2014-DEC 2014

· Conduct assessments for future foster home placements

· Assemble detailed information for writing highly comprehensive documents DHS CONTRACT WORKER SERCO, INC. DEC 2011- APRIL 2014

· Responsible for data entry and file room tasks

· Achieved high quality scores and numbers well above quota

· Worked in a deadline-driven environment

· Searched databases and files for specific information CUSTOMER SERVICE LOWE’S HOME IMPROVEMENT OCT 2009-DEC 2011

· Multi-tasked in front end departments for high traffic areas of store

· Responsible for answering phones, sending faxes, processing purchases and returns

· Answering customer questions and ensuring excellent shopping experience