Sr Associate

Having * years * months of technical experience as Customer Service Representaive using software tools like Airtel CRM, Go Autodial Server, Airtel broadband feasibility and E-bridge applications for retaining the customers, reactivating the connections, to Shift connections from one place to other,loan collection, salaried colletions etc. Bachelor of Business Administration, Human Resource and Management Annamalai University

Bengaluru, Karnataka

Graduated, September 2020

Diploma, Automobile Engineering

PES University

Bengaluru, Karnataka

Completed, February 2016

July 2017 - October 2020

Sr Associate

MARS ENTERPRISES KPO

Bengaluru, Karnataka

Project

Airtel CRM

PRAVIN KUMAR K J

+91.720-***-****

adkxsl@r.postjobfree.com

ABOUT ME

EDUCATION

WORK

EXPERIENCE

• Maintaining a positive, empathetic and professional attitude toward customers at all times. Proficient in recovery management by monitoring collection & recovery process leading to maximization of revenue & minimization of irrecoverable debts.

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• Resolved customer complaints via phone, email, mail or social media.

• Extensive experience of 3 years in handling domestic (Airtel & Bajaj Clients).

• Retaining the customer by giving proper knowledge about the product & resolving the issues. Draft Reports and make presentations to senior management at clients on the findings of work.

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Expertise in collection operations including planning recovery from clients against pending/ unpaid bills by providing advice on the various available payment options.

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• Manage the flow of day-to-day operations.

• Organize team initiatives.

• Involved in raising new customer complaints.

• Follow up complaint requests.

April 2016 - June 2017

GENERAL TECHNICIAN

Ravindu Toyota Pvt Ltd

Bengaluru, Karnataka

Technical Expertise.

Softwares

Languages

• Holding collections in safe cutody

• Raising the cancellation requests.

• Transfering the connection for one place to other.

• Airtel Broadband feasibility check for new & transfering connection.

• Repair and preventive maintenance of automotive equipment

• Duties include performing emissions inspections, diagnostic testing of vehicles Replacement of worn components like brakes, engines, steering, clutch, suspension, turbocharger, wheel bearings, and electrical systems.

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SKILLS

• Involved in rerouting of Contacts got from Airtel server to Go-Autodial server. Hands on experience of pulling Customer Reports, Agent productivity report, call auto-dialing report using Go-Autodial server.

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Played Vital role in uploading 50,000+ contacts to IVR calls in Go-Autodial server and follow up with interested reactivation customers.

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• Continuous review of customer waiver details using Airtel CRM application. Involved in uploading waiver details through E-bridge app, which apply to customers for future months.

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Played anchor role coordinating with Pre-Doc check, Feasibility check and installation team for connection reactivation.

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• Dynamic team player with good communication and interpersonal skill.

• Excellent knowledge of Microsoft Office products, particularly Excel knowledge of Visual Basic.

• Excellent verbal communication

• Great interpersonal skills

• Quick decision-making and problem-solving abilities.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to work independently.

COMPUTER

PROFICIENCY

• CRM - Airtel CRM.

• Server - Go Autodial Server

• OS - Windows OS

• Office Tools - Microsoft Office

• Mechanical - Auto CADD, Solid Edge

• Networking skill - LAN, WAN etc.

LANGUAGES

• English

• kannada

• Tamil

• Hindi

#10/56, 11th 'A' cross, 4th main,

BSK 3rd stage, Srinivasanagar

Bengaluru - 560085

Karnataka

India

Declaration Statement

I, Pravin Kumar K J, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Pravin Kumar K J

INTERESTS • Sports and Martial Arts

• Music

• Outdoor Travelling

PERSONAL Father's Name: Mr. Kennady

Birthday: 03/06/1996

Gender: Male

Marital Status: Single

Nationality: Indian

ADDRESS

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