Desktop Support Customer Service

Solomon Ehis

**** **** ***** **, *** ***, Dallas TX 75287

1-469-***-**** / ***********@*****.***

SUMMARY STATEMENT

Seeking a position in the IT industry where my experience and skills can be an asset to your establishment WORK EXPERIENCE

IT HELP DESK SUPPORT / AXS TICKET INC., DALLAS TX / 4/2019-1/2021 Troubleshooting end user device problems remotely and on-site Prioritize and complete incidents tickets in a timely and professional manner Accurately document all activities conducted

Manage, maintain, troubleshoot and support our users’ networks, equipment, software hardware and services work on assigned projects and follow through to completion in a timely manner Assist customer with user management using active directory. CUSTOMER SERVICE SUPERVISOR / TARGET CORPORATION, WICHITA FALLS TX / 9/2017-12/2018 Process returns and exchanges

supervise the front end team

provide an excellent customer service

PATIENT CARE TECHNICIAN / UNITED REGIONAL HOSPITAL, WICHITA FALLS TX / 2/2018-11/2018 Keeping patient rooms clean and organized.

Monitoring patient health and measuring vital signs. Maintaining accurate patient records.

Assisting the healthcare team with administering treatments. Collecting liquid samples or specimens for testing. PACKAGE HANDLER TRAINER / FEDEX GROUND, DALLAS TX Load packages into delivery trucks.

Adhere to company safe package handling standards at all times. Unload trucks as they arrive and ensure packages are stored correctly. Always follow proper postal routing guidelines.

Operate mechanical equipment to move larger package shipments. EDUCATION

HIGH SCHOOL DIPLOMA / MODEL LINKS HIGH SCHOOL, BENIN, NIGERIA BRCHELORS DEGREE / MIDWESTERN STATE UNIVERSITY, WICHITA FALLS TX 76308 / IN PROGRESS CERTIFICATE / ATI TECHNICAL INSTITUTE, RICHARDSON TX 75080 SKILLS

• Configure, install and upgrade operating systems, Pc hardwares office 365, •Technical Remote Troubleshooting, LAN Connectivity, Help Desk • DNS •Desktop Support • WAN • Technical Support • Microsoft Windows Server •Mobile troubleshooting • Customer service • Microsoft Office •Computer Networking. active directory