Customer Service Teacher

JENNIFER PAEK

**** ******** *****, *********, ********** 94534 • 707-***-**** • *******@***.***

EXPERTISE

ADMINISTRATIVE SERVICES

Customer Service • Data Entry • Dispatching • Complex Clerical A conscientious, hardworking, and dependable Administrative Services Professional seeking a challenging position with a dynamic company. Offering strong interpersonal and communication skills with ability to interact effectively with management, professional staff, co-workers, customers, and others. Highly adaptable and at home in a variety of work environments. Qualified for positions requiring experience, a strong customer service background, and the ability to learn and adapt quickly.

QUALIFICATIONS

Strong Administrative Skills

Exemplary Customer Service Skills

General & Medical Office Experience

Punctual & Dependable / Strong Work Ethic

Poised & Considerate under Pressure

Outstanding Communication Skills (verbal/written)

Teaching Experience

Organized, Thorough & Accurate

Independent / Team Worker

Bilingual: English / Korean

WORK EXPERIENCE

APOINTMENT SCHEDULER Community Housing Opportunities Corp (CHOC Energy), Vacaville, California 2013 - Present Provide administrative support services for nonprofit organization that promotes energy efficiency programs in Northern California and also operates the Energy Savings Assistance Program (ESAP).

Contact and schedule appointments for PG&E Care clients to offer professional assistance in resolving their home's energy and weatherization problems and to promote more efficient energy consumption.

Handle heavy volume of telecommunications involving outbound/inbound calls.

Extensive document processing, i.e., mailing, e-mailing, faxing, and photocopying.

Proficient at utilizing software such as Appointment Plus, Energy Partners Online, Parcel Quest, and MS Outlook. SERVER/HOSTESS Bay Sushi Restaurant, Fairfield, California 2003 - 2013 Greeted and seated customers; took food and beverage orders; served each customer, memorizing their specific order(s). Checked with customers to ensure they were satisfied; corrected problems and provided excellent customer service. Prepared itemized checks totaling costs/sales taxes. Collected and processed payments from customers. SUBSTITUTE TEACHER Vacaville Unified School District, Vacaville, California 2007 - 2012 Provided on-call teaching services for teachers who were absent due to illness or other leave. Adhered to teacher's daily lesson plan. Discussed lessons, interacted with students, and directed them in reading, writing, social studies, mathematics, and/or science depending upon the grade assigned. Took roll call, maintained recordkeeping, and class discipline.

SUBSTITUTE TEACHER Vallejo Unified School District, Vallejo, California 2007 - 2010 Provided on-call teaching services for teachers who were absent due to illness or other leave. Adhered to teacher's daily lesson plan. Discussed lessons, interacted with students, and directed them in reading, writing, social studies, mathematics, and/or science depending upon the grade assigned. Took roll call, maintained recordkeeping, and class discipline.

TEMPORARY COLLECTIONS CLERK Travis Credit Union, Fairfield, California (via Bolt Staffing) Jun-Aug 2006 Performed data entry processing of documents relevant to bankruptcy transactions, financial recordkeeping, account servicing, etc. Typed memoranda, maintained files, and processed mail. Résumé of Jennifer Paek

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VOLUNTEER & COMMUNITY

VOLUNTEER, Head Start Program, Sparks, Nevada Feb - Apr 2003 Organized and coordinated event for children with special needs. Solicited local grocery chains for healthy food and party donations. Created posters and posted on bulletin boards to communicate the importance of sound nutrition for children as well as adults. Also performed administrative functions and ran errands. TECHNICAL

Computer Proficient: PC and Mac

Software: MS Office (Word/Excel/Power Point/Access/Outlook), Word Perfect, Adobe Reader, Lotus 123, PageMaker Other: Multi-line Telephone, 10-Key Calculator, Keyboarding/Type 50 wpm EDUCATION

University of Nevada, Reno, Nevada

DEGREE: Bachelor of Science Nutrition, 2005

Solano Community College, Fairfield, California

COURSEWORK: Nutrition & Pre-calculus, 2005

Certified California Substitute Teaching Permit, current

References Furnished upon Request

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