Customer Service

PHILOMENA VIANCA KEITH ANIN

** ********* ****** ****, ****** Sur, Philippines

Mobile Number: +639*********.

Email add: **********@*****.***

PERSONAL INFORMATION

Nationality: Filipino

Civil Status: Single

Age: 28 years old

Date of birth: April 14,1992

Place of Birth: Vigan City,

OBJECTIVE

Intend to establish my functional and skills to perform with excellence, calibre and efficiency, and to strive for further distinction in an environment that will enhance my knowledge and help me experience overall development in personality to face the challenges that lie ahead in the field of Hotel Management leading to fulfilling career growth together with the growth of the group for which I work. EXPERIENCE

Meydan Hotel, Nad Al Sheba, Dubai,UAE ( Waitress and Hostess)

October 12, 2017- January 18,2020.

Greet and acknowledge guests and seat patrons by escorting them to assigned table, communicate delays and offer additional services such as beverages to keep them occupied while waiting. Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

Accept and organize reservations, and prioritize reservations to accommodate customers.

Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.

Responsible for delighting the Guest with special gifts on special occasions.

Acknowledging and sending e-mails regarding reservation, Cover break report,

Maintained a courteous and calm demeanor at all times, especially under pressure.

Skillfully anticipated and happily fulfilled guests' service needs/ request.

Supporting all co-workers in order to quickly respond to guests' needs.

Responded to guest complaints regarding food or service and report to the manager and Supervisor.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

•Knowledge in Micro System.

To settle Payments for Cash and Credit Card

2

DONER TAXI,Jumeirah 3 Beach Road,Dubai (Waitress) March 31,2016- July 31,2017

Took food and beverage orders and served them to customers

Attended to customer needs

Accepted payments and manned the cash register

Maintained cleanliness in the counters, some parts of the kitchen, and tables.

Manned the drive-thru take away orders.

Accepted calls for delivery and other inquiries

Knowledge in Point out Sale System

Did other tasks assigned by supervisor.

Make summary Sales end Report and Inventory

Grandpaʼs Inn Vigan City, Philippines (Waitress)

June 2015- December 2015

Assisted Restaurant supervisor for the smooth function of section.

Order taking, deliver Food and Beverages from the menu to Guest table as required.

Proper maintains of logbook and registers during the shift, and provide hand over to the next shift.

Ensures the cleanness and hygiene of banquet.

Proper arrangement and stacking of banquet equipments after the function. LEILAS CAFE,Vigan City(Assistant Cook)

April 2012- October 2012.

Keys and Responsibilities

•Prepare and Perform task all for Hot and Cold dish and do Mis’en’ place according to the recipes and Guidelines standard set by Executive Chef.

•Ensure the assigned worked area has proper level of stocks and supplies according to daily production sheets and make inventory.

•Properly labeled dated products to ensure sanitation and safekeeping.

•Performs General cleaning task and Maintain the cleanliness of the area. 3

EDUCATION

* Hospitality Restaurant Services- Vocational Course. STI College, Vigan City

* Health Care Services

Naturales Training Institute 2009-2010

* St.Paul College of Ilocos Sur

High School Diploma 2004-2008

* Elementary 1998-2004

Skills Set

Responsible, Efficient, Hard Worker, Able and willing to assist in any aspect of work, Work well under pressure and a good team player

Software Proficiency

Micros, & Microsoft Office Suite of applications

Languages known: English and Filipino.

ACHIEVEMENTS

National Competency 2 Certificate (NC2)

* Commercial Cooking

* Food and Beverage Services

* Health Care Services.

TRAININGS

* Ilocos Sur Cooperative and Hospital Vigan City, Philippines (Health Care Services)

* Hotel Salcedo de Vigan- On the job trainee- Hospitality Restaurant Services (Kitchen and Housekeeping) Hotel Luna Vigan City - May 2014-October 2014 Trainee (Assistant Cook). REFERENCE: Available upon Request.

DECLARATION

I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief.

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