Sales Manager
Resume:
JENNESS
SNOW
jennkirkes****@gmail.c
om
Boise, ID 83704
Customer-oriented General Manager with 13 years of experience focused on increasing sales and customer experience. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with a passion for leading people to success.
PROFESSIONAL SUMMARY
ESOEN LLC - Regional General Manger
Boise, ID • 11/2018 - Current
Apple American Group - FOH Manager
Boise, ID • 01/2016 - 11/2018
WORK HISTORY
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
•
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
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Maximized efficiency by coaching and mentoring 40
personnel on Brand principles, industry practices, company procedures and Altametrics system.
•
Increased sales by 47% by establishing goals, overseeing performance and hands on training.
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Held weekly meetings with managers to identify
techniques to overcome sales obstacles.
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Designed modern employee recognition program which boosted productivity and improved morale.
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Reduced corporate risk by managing shrink processes and controlling inventory levels.
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Drove excellent customer service through coaching, role modeling and incorporating customer feedback to
reinforce and improve quality of service.
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Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
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• Maintained positive team environment by encouraging ASU
Tempe, AZ • 05/2014
Bachelor of Science: Criminal
Justice
SKILLS
• Performance improvement
• Recruitment
Client Account
Management
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• Team Leadership
• Training and Development
• Conflict Resolution
Food Preparation and
Safety
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EDUCATION
teamwork and respect in accordance with company
mission.
Handled complaints, settled disputes and resolved
grievances to maintain customer satisfaction.
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Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
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Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
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