Service Representative Customer

Rochiel Ponce Pimentel

Blk. ** Lot * House II Zone 10 Calaanan, Canitoan Cagayan De Oro City

***************@*****.*** ● 096********

OBJECTIVES

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people and to contribute to a positive work environment while learning and applying work expectations.

EMPLOYMENT BACKGROUND

IBEX Global February 2018 – January 2021

7th flr. SM City BF Parañaque Dr. Arcadio Santos Ave. Parañaque City.

Position: Customer Service Representative

Responsibities: Responsible for answering customers’ queries through email and chat.; Responsible for reaching out other party for outbound email.;

SPi Technologies Inc. February 2015 – February 2018

Pascor Drive, Parañaque City

Position: Editorial Support Agent

Responsibities: Responsible for providing a timely and comprehensive editorial support via e-mail to authors, editors, reviewers and publisher contacts.

Berovan Marketing Incorporated August 2013 - November 2014

National Highway, Tabok Mandaue City

Position: Accounting Officer

Responsibities: Responsible for bank reconciliation in all branches.; Responsible for answering accounting queries.;

Philippine National Bank November 2012 - March 2013

Corrales Ave. Corner, T. Chavez St. Cagayan de Oro City

Position: On the Job Trainee (Credit and Collection Office)

Responsibities: Responsible for finding documents in the vault as per request by accounting staff and checking client’s correct personal information.

EDUCATIONAL ATTAINMENT

Tertiary Capitol University.

Corrales Ave. Cagayan de Oro City

Bachelor of Science in Business Administration, Major in Marketing Management

2009-2013

Honors: Academic Awardee and Service Awardee

Secondary Misamis Oriental General Comprehensive High School

Don Apolinar Velez St., Cagayan de Oro City

2005-2009

Honors: Academic Awardee

Primary City Central School

Yacapin Velez St., Cagayan de Oro City

1999-2005

Honors: Academic Awardee

SKILLS

Effective leadership skills

Familiar with the utilization of Outlook Webmail Application tool and Adobe Acrobat.

Knowledgeable in MS office tools such as MS Word, MS Excel Microsoft power point

Good in verbal & written communication skill.

Typing skill of 40-45 WPM

Good in English communication.

PERSONAL INFORMATION

Birth date : April 20, 1993

Place of Birth : Lapaz 1 Lapasan, CDO Misamis Oriental

Gender : Female

Status : Single

Weight : 106 lbs.

Height : 5’3

Religion : Roman Catholic

CHARACTER REFERENCES

Joan Tiara Dela Cuesta Reena Lisa Guerrero Jerson Bañal

IBEX GLOBAL Accenture DeltaStruct

Customer Service Representative Transaction Processing New Associate ProjectCoordinator

090******** 092******** 091********

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