Data Customer

Exposure to MIS/data warehouse applications.

Developing framework, metrics and reporting to ensure progress can be measured, evaluated and continually improved.

Able to check of supplied data for sense, consistency and accuracy.

Sound understanding of relational, object and dimensional databases.

Analyzing raw data, drawing conclusions & developing recommendations.

Able to design, develop and implement new functionalities.

Initiating fine tuning mechanisms to tune the database as well as the queries to complete a set of given jobs or tasks in optimal time.

Ability to advice on the suitability of methodologies and suggesting improvements.

Carrying out specified data processing and statistical techniques.

Working closely with data scientists to assist on feature engineering, model training frameworks, and model deployments at scale.

Commercial awareness & business acumen.

Developing partnerships & relationships with third parties to meet strategic objectives.

Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.

Education

Bachelor of Business

Administration (BBA), Information

Systems

Kennesaw State University

Graduation: May 2019

Expertise

Forward planning

Database administration

Data management

Data cleaning

Relational databases

Data warehousing systems

Data analysis

Business modelling

Data migration mapping

Enterprise architect

Test planning

Process simplification

Leveraging technology

Project management

Client development

Market intelligence

Customer focus

Technical Skills

R, SAS, Visual Basic, HTML,

CSS, Python, SQL, and Java

Microsoft Office

MS Teams, Skype, Zoom,

Webex, Sharepoint, and Outlook

Personal Skills

Entrepreneurial spirit

Persuasive & articulate

Relationship development

Influencing skills

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SPENCER E. FOX

***********@*****.*** 770-***-****)

PROFILE

CAREER SPECIFICS

An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in many areas. Involving in various projects related to data modeling, data analysis, design and development for data warehousing environments. Comprehensive knowledge of process improvement, data extraction, data cleansing and data manipulation. A quick learner who can absorb new ideas and can communicate clearly and effectively Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.

Dell July 2019-Present

Responsible for resolving incident tickets for Dell agents across the globe

Led and coordinated major conference calls with various teams with internal employees and vendors

Responsible for running daily reports and maintaining servers throughout the day

Prepared weekly reports by utilizing data from ServiceNow to export into Excel for visuals

Performed extensive analysis of ePhone application and worked with the development team and business to reach resolution

Worked with business to analyze call flows to evaluate if certain aspects of CTI are malfunctioning and if action is needed on Dell’s end

Participated in MIM bridges with several vendors and Dell to collaborate and work towards a resolution an incredibly urgent manner

Constructed and drove change releases to increase business value and optimize vendor- owned applications

Experienced in driving meetings with multiple levels of leadership to address upcoming break/fix and enhancements to vendor-owned applications

Perform daily briefing to Malaysian Team on how to address key issues needed within CTI space

Utilize SQL queries to generate meaningful data to lead to key insights for business value

Performed screen sessions with customers to provide support for front-end applications Dunwoody Country Club Mar 2017-Present

Handle serving and mixing beverages for 150+ people on a frequent basis

Retrieve and display buffet food for over 300 people for events/matches

Account for all customer orders and organize receipts chronologically PROJECTS

Conducted a twitter scrape utilizing R and presented the project to 10+ companies

Built an online store to sell jewelry to customers utilizing Visual Basic, HTML/CSS, and SQL

Composed a 50 page proposal to Target to renovate their online shopping platform with enhanced product recommendations

Constructed a large database to manage a music library for a DJing company utilizing SQL LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY

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