Manager Store

Brandon R. Theodule, MBA

***************@*****.*** 516-***-**** (Mobile)

PROFESSIONAL EXPERIENCE

North Shore Implant & Oral Surgery Huntington / Centereach, NY Manager/Administrator 10/2020 – Present

Manage clinical, administrative staff, and procedures in surgical offices.

Have in-depth knowledge of healthcare regulations and medical terminologies.

Be responsible for creating employee work schedules, monitoring budgets, maintaining patient records and ensuring compliance with state laws and regulations.

Monitor the Surgeons daily surgery / procedure schedules

Develop, Implement and Inform employees of new policies and procedures..

Coordinate with doctors, and other healthcare professionals to identify areas of operational improvement.

Ensure employees are delivering the best care and customer service to all patients and families

Develop business plans for increased operational efficiency and the improvement of processes.

Developing budgets, monitoring expenditure, and performing daily financial management tasks.

Supervising and hiring clinical and administrative staff.

Training staff and conducting performance reviews.

Monitoring health and patient care practices for compliance in healthcare regulations.

Acting as a liaison with outside vendors and agencies such as government bodies and insurance companies.

Documenting processes and maintaining records.

Keeping informed of trends in practice administration and healthcare regulations. Keep Smiling Therapy Melville, NY

Business Manager 3/2020 – 9/2020

Oversee daily operations of practice including scheduling appointments; follow up calls, collecting co pays, ordering office supplies as needed.

Ensure and manage accurate up to date billing and insurance information for financial analysis

Interact and discuss services provided with patients for continuous customer satisfaction

Ensure PHI is properly managed in compliance with HIPAA and all Regulatory agencies

Handle the recruitment, interview, training and onboarding of interns under clinician.

Work hand and hand with clinician to develop new projects and programs for business growth

Facilitate monthly meeting with clinician to go over financial, and business goals while analyzing trends

General administrative/secretarial duties as assigned by Clinician Mather Hospital Northwell Health Port Jefferson, NY Administration Intern - (1/17 - 4/17) (4/19 - 4/2020)

Review capital/departmental budgets to ensure hospital is meeting financial goals.

Perform financial analysis of quarterly and annual hospital overtime reports.

Analyze financial reports to indicate trends and make evidence based suggestions for continued operational improvements.

Perform ROI & Break Even Analysis on capital budgeted / non-budgeted hospital equipment.

Collect and analyze data in radiology physician credentialing/ privileging process.

Investigate radiologist with hospital privileges to determine if radiology films are being used properly

Review hospital strategic / master facility plan for ongoing growth and sustainability

Investigate transport department turnaround time on patient transportation for continued PI

Propose competitive advantages in dietary department to increase the number of cafeteria visits

Learn knowledge of hospital/healthcare policy and regulatory services

Perform PI projects with the focus on quality, cost, and increasing bottom line.

Collect/analyze various KPI’s related to business performance, patient care and quality improvement

Attend administration meeting with Hospital leadership, (CEO,CFO,CIO,CNO,CMO,VP’s) South Oaks Hospital Northwell Health Amityville, NY Dietary Aid – 5/13-11/14 Behavioral Health Associate - 11/14 - 9/2020

Organize, supervise, and encourage patient participation in social, educational, and recreational activities

Make proper use of therapeutic interventions to maintain overall safety for patients and staff

Create proposals for frontline and middle management

Coordinate and implement projects/initiatives focused on increasing patient satisfaction

New BHA staff member training and development.

New patient orientation.

Collaborate with prescribers, nurses, social workers, and therapists to provide counsel and support.

Patient conflict resolution leader

Party City, Massapequa, NY

Assistant Store Manager - 5/05-5/13

Performed Store Opening and Closing procedures

Lead new hire onboarding and ongoing associate training and development activities

Evaluated associate performance including annual performance appraisals, coaching, and development

Supported operations of the store including authorizing register functions (post voids, returns, and associate discounts, RTV’s.

Handled cash procedures including preparing and dropping bank deposits

Reviewed monthly financial data to promote sales and cost effective decision making

Created weekly Associate Schedule based on business need and availability

Managed store payroll processing in ADP

EDUCATION

Hofstra University, Hempstead, NY

Masters of Health Administration (Anticipated 2022) Capella University, Minneapolis, MN

Master of Business Administration (2018)

Briarcliff College, Bethpage, NY

Bachelors of Science - Healthcare Administration (2017) Nassau Community College, Garden City, NY

Associates Degree - Liberal Arts & Sciences (2010) PROFESSIONAL AFFILIATIONS

American College of Healthcare Executives – ACHE Member (2020)

Healthcare Financial Management Association- Professional Member (2020)

Project Management Institute- Professional Member (2020) CERTIFICATIONS

Capella University - Business Management Certification 2018

Project Management Institute - Certified Associate Project Management (CAPM) Anticipated 2021

Management Strategy Institute - Lean Six Sigma White Belt (LSSWB) 2019

Management Strategy Institute - Project Management Essential Certified (PMEC) 2019 Office Management Relationship building Critical thinking Data analysis IT proficiency Adaptability Problem-solving Healthcare policy and laws Communication Teamwork Patient care Recruitment Health management Analyze Build Evaluate Develop Adapt Supervise Strategize Plan Coordinate Train Maintain Structure Implement Improve Operate Lead Leadership Critical Thinking, Relationship Building Ethical Judgment Adaptability Quick Thinking clerical skill Microsoft office, excel spreadsheet Analytical Skills Communication Skills Detail Oriented Skills Interpersonal Skills Leadership Skills Technical Skills Critical Thinking Active Listening Coordination Judgment and Decision Making budgeting HIPAA compliance expert Motivating change leader Oriented to team collaboration Billing and coding fluency Staff scheduling and payroll Public and community relations Strong patient service personality Organized, goal-oriented, team player

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