Engineer Site
Resume:
Profile
Detail-oriented and performance-driven person. With 4 years
experience in the ITES and Technical Support field(Service Desk and Global Access Management). I am always looking forward to learn and grow on a daily basis as well as do not break under pressure and will carry out the given task both independently as well as a team player.
Always maintained good stats and will work towards the betterment and growth of the company.
Work experience
Site Engineer
Akbari Architects
Worked as a site engineer for the architect firm and was managing 2 residential building sites. Was managing the labours, materials as well as payments made to labours and for materials. And also supervised and kept track of the day to day job carried out on the site.
08.2015 – 07.2016 CHENNAI, INDIA
Client Support Officer
Allsec Technologies
Worked as a Client Support Officer for a UK process helping customer on how to use the credit report application and performing a 1level troubleshooting to help resolve the issue. Worked with a remedy ticketing tools to log tickets and was in constant touch with the second level teams following up and working closely with them to resolve bigger issue. 09.2016 – 03.2018 CHENNAI, INDIA
Level 2 Technical support Executive
Sitel Technologies
Worked for a Canadian Internet Service provider (Bell Canada). Carried out daily troubleshooting for user having ISP Issues and worked on tickets locked by level 1 support to resolve users issue. Was awarded Bell Star employee of the year for Tech support. Also used to carry out weekly checks on team stats and reports.
05.2018 – 03.2019 CHENNAI, INDIA
Senior Analyst for Service Desk and Global Access
Management
Hcl Technologies
Working as a Senior Analyst for Service Desk and GAM. We support user who work in Allied Irish Bank(Ireland), who have issue with their app they use on daily basis and provide access to new user and help old user troubleshoot login and other issues with Apps. Work closesly with core IT team to help get resolutions for some issues. Also i manage the request queue by assigning it to team mates following up to complete the task before the give SLA, etc.
04.2019 – present CHENNAI, INDIA
Alister
Terence
Bellard
Personal Information
1994.01.27
Indian
St Thomas Mount, Chennai
600016, India
************@*****.***
Skills
~ TECHNICAL AND SOFTWARE
SKILLS
Active directory
Basic Computer Troubleshooting
Microsoft Office
Technical Report writing
1/2
Education
B.tech-Civil
Bharath University
Persued my B.tech/Civil with a CGP of 6 after completion 08.2011 – 05.2015 CHENNAI, INDIA
12th Board
Christ Church A.I.H.S.S
Complete my 12th board exams with 60%
04.2010 – 03.2011 CHENNAI, INDIA
10th Board
St.Patricks A.I.H.S.S
Completed my 10th board with 73%
03.2008 – 05.2009 CHENNAI, INDIA
Strengths
Working under pressure Flexible/Adaptable
Dependability Independence Open minded
Skills
~ SOFT SKILLS
Creativity
Team Management
Active Listening
Problem Solving & Decision Making
Communication and Customer
Service Skills
~ LANGUAGES
English
Hindi
Tamil
Hobbies
TravellingI Getting
lost in a
good book
Capturing
moments
Feeling the
music and
composin
g and
making
music
Rugby,
Boxing and
Football
2/2
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