Customer service representative
Resume:
OKEZIE CONCEPTA NWACHI
**, ******* ***** ******, *** Palace Way, Okota, Lagos.
***************@*****.***
PERSONAL DETAILS
Marital status: Single
Sex: Female
State of Origin: Abia State
Nationality: Nigerian
Date of Birth: October 5th
CAREER OBJECTIVE:
To be part of the team in an organization where my knowledge, skills and input will be effectively harnessed and utilized towards achieving the corporate goals and success of the organization. EDUCATION AND TRAINING
● Bachelor of Science, Economics: (Second Class Upper Division) Novena University Delta State 2018
● Secondary School Certificate of Education (SSCE) Step Forward Group of Schools Warri Delta State 2012
● First School Leaving Certificate.
Divine Grace Nursery and Primary School Warri, Delta State 2006 PROFESSIONAL QUALIFICATION
Computer Appreciation (Pixaweb Technologies Limited Lagos) 2019
WORKING EXPERIENCE
Libra Motors Limited : (September 2020 till date)
Designation: Customer Services Representative
DUTIES:
● Resolve customer complaints via phone,email,mail, and social media.
● Use telephones to reach out to customers and verify account information
● cancel,reschedule or re route trip
● Assist with placements of orders, refunds or supplimentary service
● Compile reports on overall customer satisfaction. Virgin Landmarts Limited : (January-August 2020).
Designation : Sales representative
DUTIES:
● Marketing
● Convincing customers
● Making sure customers gets full understanding about landed properties Onshore Construction LLC Ibeju Lekki, Lagos
Designation: Front Desk Clerk Oct.2019
● Maintained the front desk and reception area in a neat and organized fashion.
● Use of computer for inputting customer information, communication, and creating documents.
● Dispersed incoming mail to correct recipients throughout the office.
● Made copies, sent faxes and handled all incoming and outgoing correspondence.
● Handle all guest complaints/issues.
● Contacting companies for authorizations, and billing inquiries
● Calculating payroll
Young Shall Grow Motors: 2019
Designation: Customer Care Representative
DUTIES:
● Attend to customer needs and providing an adequate solution.
● Gives customers information about product and services.
● Helps in making reservations for the customers
Bb Ventures Limited Delta State
Sale Representative jan 2018
DUTIES:
● Facilitated sales of all products to respective customers
● Meeting and exceeding weekly sales goals
● Helping determine pricing schedules for quotes, promotions, and negotiations.
● Preparing weekly and monthly reports.
● Giving sales presentations to a range of prospective clients. Itel Mobile: jan 2013-march 2014’
Designation : Promoter
DUTIES:
● Marketing of smart phones to customers
● Convincing customers
● Making sure customers gets good product knowledge of a smart phone
● Arranging of daily, weekly and monthly reports
● Ensuring full assistance for customers during after sales issues
● Meeting targets
SOFTWARE PROFICENCY
● Excel, MS Word, and Power Point
ADDITIONAL SKILLS
● Documenting skills
● Account keeping
● Flexibility
● Customer service skills
● Communication and presentation skills
● Persistence and negotiation skills
REFEREES:
Mrs. Perpetual Obodoagu
Onshore Construction LLc Lagos
Email: ***************@*****.***
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