Remote Customer Service Representative

Cherie Moore

***** ***** **** **

Foresthill, CA, 95631

530-***-****

**********@*****.***

EXPERIENCE

MAX'S DELI AND CATERING, Auburn, CA

Deli Server/Food Prep worker, Dec 2019 - Mar 2020

+ Daily, from scratch, food preparation. Slicing meats and following recipes for sauces and other

menu items. Stocking and setting up all lines and food stations.

Daily take down, storage and clean up of all food areas and backroom.

Working together with co-workers to make sure all orders are made and fulfilled correctly and

timely, and the customer is satisfied and smiling.

PANERA BREAD, Auburn, CA

Associate Trainer/Assistant Catering Coordinator, Feb 2016 - Dec 2019

+ Proficient at opening/closing all areas in the store: bakery, dining room, drive thru, and

production lines.

Responsible for training new/current employees on new positions. Proficient at following the

training plan and communicating goals and expectations to the trainee.

Responsible for assisting the Catering Coordinator in organizing/preparing/delivering catering

orders daily. Step in when needed and cover full coordinator responsibilities. Follow up and diffuse

high tension situations, when necessary.

General customer service. Trained to talk to and understand the customers concerns and diffuse

possible problems, as well as anticipate customers needs and offer great service from the

beginning,

Work with a team of people so that orders can go out seamlessly and accurately. Effectively

communicate with each other and anticipate where to help in order to assure a great customer

experience, while also building a stronger, faster team environment.

MARINE FEDERAL CREDIT UNION, Jacksonville, NC

Member Service Representative/Teller, Dec 2003 - Aug 2006

+ Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily

transactions using computers, calculators, or adding machines.

Examine checks for endorsements and to verify other information such as dates, bank names,

identification of the persons receiving payments and the legality of the documents.

Process transactions such as term deposits, retirement savings plan contributions, automated

teller transactions, night deposits, and mail deposits.

Resolve problems or discrepancies concerning customers' accounts.

Fill out all necessary paperwork to open new accounts/apply for new loans/open investment

accounts such as IRA's, Certificate of Deposits, and School Savings accounts.

GAP INC DIRECT, Rocklin, CA

Customer Service Consultant, May 2001 - Oct 2002

+ Answered calls and took orders, tracked orders or provided general customer service for 3 clothing

brands.

Answered calls and administered scripted surveys about customer experiences.

Helped store associates around the country locate clothing items for customers in retail stores.

Help the store associates place order for those items when necessary or possible.

Trained to de-escalate customers when they were unsatisfied with an experience in a store or

online.

20500 Cedar View Ct Foresthill, CA, 95631 530-***-**** —_ **********@*****.***

EDUCATION

Sierra College

Rocklin, CA

Completed coursework towards General Education General (May 2002)

ADDITIONAL SKILLS

+ Strong verbal, written and face to face communications skills.

+ Strong customer service and problem resolution skills.

+ Works well in group settings to finish projects and reach goals.

+ Good organizational and management skills.

+ Ability to learn new computer systems/software quickly.

+ Strong desire to learn and excel at new things that are put in front of me.

+ Goal oriented--strong desire to see things through to success.

Contact this candidate