Technical Support Management
Resume:
Alan Silva
*** ****** **** ******, *** Paulo, ***92-100 • 55-11-985**-**** • ***********@*****.***
OBJECTIVE
Looking for new challenges in Information Technology area as Infrastructure Analyst, Systems Administrator or DevOps Engineer.
HIGHLIGHTS OF QUALIFICATIONS
13+ years of experience in the Information Technology area and technical support.
Deployment, Management and Maintenance of Servers Windows and Linux.
Administration of Network and Monitoring of all IT Infrastructure.
Management of Virtualization and Cloud environment.
Management of Databases SQL Server and MySQL.
Development with PHP, SQL, HTML and Shell Script.
Languages: Portuguese and English.
EMPLOYMENT HISTORY
IT Manager Sept/2013 – present
Jaime Administração de Bens e Condomínios Ltda., Sao Paulo, Brazil
Responsible for the entire Information Technology area of Company.
Deployment and Management of Servers Windows and Linux.
Deployment and Management of Network Infrastructure, IP Addressing and Routing.
Design of the VPNs for communication of the headquarters and the branches
Management of UTM, Internet Control, Firewall and Anti-Spam SonicWall.
Administration of Microsoft Office365 Portal and AWS cloud environment.
Design, Deployment and Management of Virtual Environment with VMWare ESXi.
Design, Deployment, Management and Monitoring of Network Infrastructure.
Management of Outsourcing Print, Internet Links, Security and Enterprise Systems.
Preparation and execution of the migration project and standardization of environment.
Preparation of all documentation, standards and company policies.
Database Administration SQL Server and MySQL.
Development of web systems for inventory control, upload files and ticket.
Backup routine and recovery.
Assistant Apr/2013 – Jul/2013
Cambridge Western Academy, Vancouver, Canada
Answer and relay all phone calls, pick up and deliver mail, maintain adequate inventory of school and books and place new orders, make photocopies and scan documents, deal with student’s requests from all over the world. Set up of network assets and provide technical support for all the students, teachers and employees.
Junior Support Technician Jan/2013 – Mar/2013
eSecureData.com Inc., Vancouver, Canada
Technical support, building servers, deployment of servers Linux and Windows and responding to support emails and tickets, monitoring, and other duties. Deployment of Network Monitoring. Management and deployment of virtual servers with Citrix.
Support Analyst Feb/2008 – Aug/2012
Jaime Administração de Bens e Condomínios Ltda., Sao Paulo, Brazil
Deployment and Management of Servers Windows and Linux.
Deployment and Management of Network Infrastructure.
Basic Management of UTM, Internet Control, Firewall and Anti-Spam SonicWall.
Administration of Domino Server Mail 7 and 8.5, Clients Lotus Notes 6.5 and 8.5.
Design, Deployment, Management and Monitoring of Network Infrastructure.
Helpdesk, Maintenance of computers, switching equipment and security cameras.
Management of Outsourcing Print, Internet Links, Security and Enterprise Systems.
Preparation and execution of the migration project and standardization of environment.
Preparation of documentation.
Database Administration SQL Server 2008 and MySQL.
Development of web systems for inventory control, upload files and ticket.
Backup routine and recovery of files.
EDUCATION HISTORY
Post-Graduation of Network Engineering and Telecommunication Services 2010 – 2011
São Judas University, Brazil
(Sao Paulo, BR)
Technologist of System Analysis and Development 2008 – 2010
Sant’Anna University, Brazil
(Sao Paulo, BR)
CERTIFICATIONS
MTCRE – MikroTik (Sao Paulo, BR) 2021
SAA – AWS Certified Solutions Architect (Sao Paulo, BR) 2021
VCP6-DCV – VMware Data Center Virtualization (Sao Paulo, BR) 2020
LPIC-3 Virtualization & HA - Linux Professional Institute (Sao Paulo, BR) 2020
MTCNA – MikroTik (Sao Paulo, BR) 2020
CCNA – Cisco Certified Network Associate (Sao Paulo, BR) 2015
CCENT – Cisco Certified Entry Networking Technician (Sao Paulo,BR) 2014
LPIC-3 Mixed Environment - Linux Professional Institute (Sao Paulo, BR) 2015
LPIC-2 – Linux Professional Institute (Sao Paulo, BR) 2015
LPIC-1 – Linux Professional Institute (Sao Paulo, BR) 2014
CompTIA Linux+ (Sao Paulo, BR) 2014
Suse CLA – SUSE Certified Linux Administrator (Sao Paulo, BR) 2014
COBIT – (Sao Paulo, BR) 2013
ITIL – (Sao Paulo, BR) 2013
TRAINING
MTCRE – Entelco (Sao Paulo, BR) 2021
MTCNA – Entelco (Sao Paulo, BR) 2020
CCNA – IBTA (Sao Paulo, BR) 2015
Pen Test: Intrusion techniques in Corporate Networks – 4Linux (Sao Paulo, BR) 2013
General and Business English - Cambridge Western Academy (Vancouver, BC) 2012
MCTS SQL Server 2008 – Ka Solution (Sao Paulo, BR) 2011
MCSA – Green Treinamento (Sao Paulo, BR) 2009
MCDST – Green Treinamento (Sao Paulo, BR) 2009
MCP – Green Treinamento (Sao Paulo, BR) 2009
Network Management – SENAI (Sao Paulo, BR) 2007
Structured Cabling – SENAI (Sao Paulo, BR) 2007
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