Surgical Technology/ Sterile/ Store Manager/ Customer Service/
Resume:
Contact
Skills
Work History
Felice Masumbuko
Hard-working college student and (about to be) recent graduate of the Accredited Surgical Technology program at Trocaire College with a passion for health and medicine. Eager to take newly acquired knowledge/ ability and apply and excel in the OR.
Address
Buffalo, NY, 14218
Phone
***************@*****.***
Effective interpersonal, written
and oral communication skills.
CPR certified
Attention to detail
Focus
Patient-focused care
Sanitation practices
Passing surgical tools
Surgical assistance
Clinical team collaboration
Board Certified CST
Surgical Technology
Performance Improvement
Assistant Store Manager
Dollar General, Lackawanna, NY
Assistant Store Manager helps maintain clean,
well-organized store with customer-first focus.
Store Manager/ Assistant Store Manager assists with supervision of store employees, management and
presentation of merchandise, completion of paperwork, and preparation of deposits.
Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize customer's purchase.
Assist Store Manager with scheduling employees,
providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
Assist in ensuring financial integrity of store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Increased store customer service rating by 20%
2020-11 -
Current
Store Lead
Dollar General, Lackawanna, NY
Assisting customers in locating and purchasing
merchandise, operating cash register, stocking and recovering merchandise, cleaning store, and performing other duties as assigned by Store Manager to maximize store profitability and customer satisfaction while protecting company assets.
Lead Sales Associates perform duties of Sales Associate and act in lead capacity in absence of Store Manager or Assistant Store Manager.
Performed well enough to gain Assistant store manager position
Increased rate of productivity by 10%
2020-08 -
2020-11
Outside Lawn Associate
Lowe's, Orchard Park, NY
Deliver quality customer service while maintaining store that is clean, safe, and stocked with products customers need. Customer Service Associate – Sales Floor, this means: Being friendly and professional, and engaging customers to help with project needs and answer questions.
Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up.
Engaging in safe work practices and encouraging others to do likewise.
2020-05 -
2020-08
Dietary Aide
Elderwood, Hamburg, NY
Remain aware of menu for day and diet needs of residents seated at assigned tables.
Serve meals to residents in Dining Rooms, making certain that resident receives foods to meet diet requirements, and that residents have everything in place for eating. Clear, clean and set tables for next meal.
Clear food and cleans serving area.
Prepare/pour beverages prior to meals.
Prepare cold foods for service prior to meals.
Assemble food for nourishment and deliver to nursing stations or unit kitchenettes.
2020-01 -
2020-05
Education
Perform cleaning duties in kitchen and/or serving areas as scheduled and directed.
Assist in care and maintenance of kitchen equipment. Front of House Team Member
CoreLife Eatery, Hamburg, NY
Maintain fast, accurate service, provide excellent customer service and meet and/or exceed bothcompany and customer expectations.
Train, monitor, and reinforce food safety procedures. Execute company policies and procedures.
Monitor food inventor levels.
Provide proper training for team members.
Anticipate and identify problems and initiate appropriate corrective action.
Ensure continual improvement of Quality, Service, and Cleanliness.
2019-04 -
2020-01
Associate: Surgical Technology
Trocaire College - Buffalo, NY
2019-08 -
2021-05
High school diploma
Lackawanna High School - Lackawanna, NY
2015-09 -
2019-06
Bachelor of Science: Biomedical Sciences
University Of Buffalo - Buffalo
2021-03 -
2023-05
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