Program Mgmt Leader

VISHAL VERMA

Program & Product Mgmt, Amazon.com E-Mail: ******.*****@*****.*** Phone: 210-***-****

Professional Summary:

Passionate and Customer focused Leader with over 12 years of global experience leading cross-functional, high impact initiatives in ecommerce industry across Supply Chain, Digital, & Retail. Adept at leveraging background in program/product management, operations, analytics & technology to improve customer experience and drive business growth. Over 6 years of experience building & leading high performance teams.

Key Skills:

Program Management Supply Chain Mgmt. Business Operations

Product Management Operational Excellence 3P Vendor Mgmt

People Management Business Analysis

Work Experience:

Amazon HQ Seattle, Program & Product Mgmt - Multiple Roles May’15 – Current

Leading high impact cross functional initiatives from ideation through delivery to improve Customer experience, Cost & Performance across Amazon’s Supply Chain. Cost savings upward of $ 50 MM across various initiatives, exceeded on time network performance goals (+500 bps improvement).

Responsible for defining & executing product roadmap, launching long term technological features to improve Customer experience across Amazon’s Supply Chain. Partnering with internal & external stakeholders to identify pain points and drive key strategic programs.

Manage the rhythm for the business including periodic business reviews, leadership updates. Creating regular cadence & mechanisms to track goals & hold stakeholders accountable. Defining KPIs & success criteria aligned with business objective.

Single Threaded leader for Peak Planning & Execution driving On-time performance improvement for the Middle-mile Linehaul network. Driving a mix of highly cross functional initiatives to ensure a successful peak.

Building & leading high performing teams of program & operations managers to deliver multiple cross-functional initiatives.

Managing strategic & tactical aspects of outbound Supply Chain planning including network design & planning with external 3P carriers. Responsible for small parcel KPIs around performance, capacity & speed. Annual spend by Amazon across these carriers was upward of $ 1 Billion with shipped package volume upward of 250 MM.

Led conceptualization and implementation for creating Central Operations function for new last mile product to help standardize processes & centralize decision making to help scale the business without linearly adding costs. This helped reduce defects by 20% & Cost per Package by 10%.

Leading large scale cross-functional programs to improve the delivery experience for Amazon Business customers ordering in bulk quantities. Launched Pallet Delivery feature to improve delivery experience for over 50k Business customers which enabled Amazon Business win multi-Billion dollar contracts.

Leading cross functional initiatives for the Home Services business to improve customer/seller experience & reduce costs to scale the business. Improved fulfillment rate & Variable Costs per Unit translating into GMS increase by over 30% YoY.

Amazon India, Business & Product Operations – Multiple Roles May ’10 – April’15

Led Product operations across multiple new products catering to retailers in India. Partnered with Product, operations, 3P vendors, marketing, category and Engineering to launch, refine & scale these products.

Defined and exceeded selection & data quality goals for new products by building team, processes & systems through cross functional collaboration. Built a team of over 50 consisting of operations managers, program managers and associates.

Managing Kindle Business Operations, ensuring book content is processed efficiently for sale for Kindle readers. Driving key initiatives to improve the publisher and end customer experience by reducing costs by 30%, lead-time by 75% and conversion defects by 50% translating into net savings over $ 2 M annually.

Program Managing launch planning & execution across Kindle marketplaces in EU & Asia.

Awarded Going the Extra Mile award from the VP for successfully driving multiple improvement initiatives.

Summer Internship

The Progress Group (Supply Chain Consulting) Apr ‘09 – Jun ‘09

Developing strategies for improving warehouse efficiency. Achieved productivity improvement of over 30% by streamlining the picking environment.

Infosys Technologies Ltd., Software Engineer July’05 – Apr-08

Implementing Microsoft Dynamics Axapta and Navision based ERP projects across multiple global clients & domains.

Educational Background

Course Year of Passing Institute CGPA/Percentage

MBA 2010 NITIE, Mumbai 7.4 /10

B.E (Computer Science) 2005 BMSCE, Bangalore 71.12%

HSC (CBSE) 2000 KVOFDC, Kolkata 80 %

SSC (CBSE) 1998 KVOFDC, Kolkata 72.2 %

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