Customer Service Maintenance

Sඍൾඉ ൾඇ Hඈඅඅ ඇ ൾඋ

Johnstown, CO ***** 970-***-**** **********************@*****.***

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Team Oversight

Staff Management

Guest Services

Cleaning

Product Knowledge

Quality Management

Daily Workflow Improvement

Performance improvement

Organization and Time management

Manager/team Champion, 12/2020 to 03/2021

Taco Bell – Johnstown, CO

Mentored and guided employees to foster proper completion of assigned duties. Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Maximized efficiency by removing safety hazards and debris from work areas. Maintenance Worker, 12/2019 to 11/2020

Middletown Properties – Tampa, FL

Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.

Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

repairs.

Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water. Reduced opportunities for theft and trespassers by securing all entrances and exits. Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.

Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep. Followed safety precautions to avoid personal injury and provide safe work environment. Used problem-solving skills to alleviate issues efficiently with minimal supervision. Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Sanitized restrooms using such chemicals as ammonia to reduce spread of germs. Maintenance Worker/Driver/Laborer, 08/2015 to 11/2019 Martinez Landscaping – Angier, NC

Followed safety precautions to avoid personal injury and provide safe work environment. Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime. Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls. Assessed operating conditions and adjusted settings to maximize performance and equipment longevity. Cleaned and lubricated parts to keep tractor equipment operating at peak performance. Reviewed technical documentation to complete equipment maintenance and repair. Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds. Laborer Worker, 03/2014 to 07/2015

Broadwells Nursery – Angier, NC

Worked alongside team to accomplish work goals according to schedule. Observed site safety rules to maximize protections for team members and equipment. Loaded, unloaded and moved material to and from storage and production areas. Recognized and reported potential project challenges and assisted with solutions. Laborer Worker, 02/2013 to 03/2014

David Allen &Co. – Raleigh, NC

Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.

Used measuring tools such as gauges and tape measure to identify conforming parts during production. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Learned diverse construction trades skills, including basic carpentry, painting and plastering. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Worked alongside team to accomplish work goals according to schedule. Read and understood orders to accurately measure, cut and lay out needed materials. Organized materials, tools and equipment to supply team members. Efficiently prepared job sites by removing debris and setting up materials and tools. Loaded, unloaded and moved material to and from storage and production areas. Business Administration/Sports Management

Campbell University - Buies Creek, NC

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