Customer Service Office
Resume:
Christine Bullock
Springfield, PA 19064
610-***-****(Cell)
****************@*******.***
Professional Summary
A team leader with extensive experience in Claims/Risk Management and customer service. Skilled Communicator with expertise in working with internal and external customers at all levels. Expertise in all property & casualty claims investigation, resolution, loss reserving, negotiations; including staff training and development. Summary of Qualifications
*Claim Investigation and Resolution
*Claims Management
*Multi Lines Claims handling including:
*General Liability, Worker’s Compensation, Automobile, Property, Employment
*Practices, Crime, Cyber, D & O, Fiduciary; including Personal Lines claims.
*Claim auditing, Loss reserving & negotiations
*Benchmarking
*Supervise
*Risk Mitigation
*Interpret and implement Policy & Procedures
* Engaged in a new hire Mentor Program.
* Appointed and took lead for the claim division for computer system conversion. Professional Experience
Acrisure LLC dba Odell Studner Group, LLC
Claim & Risk Consultant
Nov., 2008- Dec. 2020
● Investigated, evaluated, negotiated, determined coverage on large complex claims by staying in compliance with applicable statutes, regulations and other legal requirements
● Secured and analyzed information (reports, policies, appraisals, releases, contracts, leases, statements and records) in the investigations of claims.
● Trained & developed new hires on the claim process.
● Maintained active diary system for all open claims through conclusion.
● Monitor all litigated claims and performance of the assigned legal firms for performance.
● Conducted internal audit on claims & reported to management.
● Proficient in Microsoft Office (Word, Excel & PowerPoint)
● Work closely with clients on safety & Performance Improvements regarding Loss Prevention on reducing incidents and preventing exposures. Lyons Odell Companies
Claim Consultant
Nov. 2006-Nov. 2008
● Investigated, evaluated, and negotiated claims in Property Damage, Bodily injury, General Liability. Commercial Auto, Worker’s Compensation, Employment Practices, Professional Liability claims.
● Worked closely with defense counsel firms on all litigated files.
● Organize & participate in quarterly claim reviews with all insurance carriers.
● Managed all subrogated claim files.
● Worked with insurers and Third Party Administrators by analyzing the claims by reviewing, evaluating, negotiating and benchmarking in order to target the recovery goal.
● Acquired PA Workers Compensation Designation.
● Acquired PA Property & Casualty Insurance License. AVI
Medical Only & Lost time Worker’s Compensation
Claim Adjuster
June, 1998-January 2003
● Manage the daily diary system for all workers compensation claims.
● Assign litigated files to defense legal firms, monitor and actively work with defense counsel to resolve files.
● Investigate & pursue subrogation on applicable worker’s compensation files.
● Review employment contracts.
● Issue proper statutory state required worker’s compensation forms & process payments.
● Actively attend and create dashboards, claim summaries for all quarterly claim reviews for clients.
Education/Licensure/Certification
Pennsylvania Property & Casualty Insurance License (Current-renewal March 2022) Pennsylvania Workers Compensation Designation- (Current- renewal September 2021) Widener University School of Nursing
1993-1994
Delaware County Community College
Liberal Arts 1990-1992
Computer Skills
Proficient in Microsoft Office (Word, Excel, and PowerPoint) Microsoft Outlook
Applied Systems (Epic and TAM)
Professional References
Gwen Stillwell
**************@*****.***
Diane Gambol
**********@*****.***
Mary Sandow
*******@************.***
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