Customer Service Store Manager

Jennifer Forman

Store Manager

Township of Jackson, NJ

**********@*****.***

732-***-****

Sales professional with management experience and strong customer service skills. Authorized to work in the US for any employer

Work Experience

Store Market Manager

Luxottica - LensCrafters - Lawrenceville, NJ

May 2019 to Present

• Customer service

• Responsible for sales staff, opticians and the doctors front desk staff

• Efficiently running office, sales floor and urgent care lab

• Training and development

• Inventory management

• Safety audits

Store Manager

Zales Jewelers

September 2011 to May 2019

• Providing highly satisfied customer service and building clientele

• Meeting/exceeding daily/monthly/annual goals

• Acting district manager

• Motivating, training and developing team

• Training and development of all assistant managers in the NJ/PA market

• Merchandising/Inventory

• Daily operations

General manager

Hazlet Hollywood Tans and Nails

2006 to 2009

• Sales/Networking

• Inventory and placing monthly orders

• Marketing and accounting

• Participating in quarterly charity events across the nation Education

Certificate in Nutrition

Ocean County College - Toms River, NJ

2020 to Present

Raritan High School - Hazlet, NJ

Brookdale Community College - Lincroft, NJ

Certificate

Kean University - Union, NJ

Skills

• Management

• Sales

• Scheduling

• Retail Management

• Training

• Retail

• Marketing

• Cash Handling

• Payroll

• Customer Service

• Inventory

• Merchandising

• Operations

• Team Building

• Microsoft Excel

• Succession planning

• Leadership

• Change Management

• Recruiting

• Performance Management

• Talent Acquisition

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