Customer Service Administrative Assistant

Syeda Luthfun Nessa

*** ********* ***** **

Calgary, AB, T3J 4T1

403-***-**** syeda_nessa@ yahoo.ca

EXPERIENCE

Administrative Assistant (practicum) October 10th 2018 – November 20th, 2018

Ohana Care Health Services

Using practice management software Jane; invoiced clients, received payments, and kept clients records updated.

Prepared Blue Cross insurance claim forms

Office duties including calling clients or their agents assisted with mail correspondence and used Microsoft office programs.

Pre-Board Screener June 27th 2004 – Present

Garda World in the Calgary International Airport

Screening passengers and non-passengers using screening equipment

Customer service with passengers during the screening process

Reporting activities using communication channels

Being responsible for dealing with unruly passengers and maintaining flow and efficiency during the screening process.

Teacher January 1994 – March 1995

Helalpur Primary School

Teaching a curriculum to a class and supervising

Grading course work

EDUCATION

Office Administration Diploma: March 2018 – November 20th, 2018, Reeves College, Calgary

High School Diploma 1996 - 1997, Ontario Secondary School/Burnhanthrorpe Collegiate Institute

Bachelor of Arts, 1988 – 1990 Sylhet Women’s College, University of Chittagong, Bangladesh. 1988-1990

RELEVANT COURSES

Microsoft Office: Word, PowerPoint, Excel, Access, and Outlook in Reeves College

Business, English, Mathematics, and Word Perfect 6.0 in Burnhamthorpe Collegiate Institute, ON

Successfully completed Cooperative Education Program for Customer Service

HONOR

Awarded for demonstrating the continued commitment required to achieve excellence and success from Garda World

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