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Technical Support Engineer

Location:
Damascus, MD
Posted:
March 12, 2021

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Resume:

Yuliya Atakhonova

Damascus, MD

Email: adkveo@r.postjobfree.com

Phone: 301-***-****

Experience Highlights:

-Expert level QA experience ADA Section 508, WCAG, W3C Compliance (reports, analysis, and remediation)

-Experienced in Quality Assurance with testing experience in Manual/ Automation Testing for Client/Server and Web-based Applications.

-Experienced in Functional, Regression, Usability, Integration, System, UAT, Back end, GUI and User Acceptance Testing.

-Scrum, Agile, Waterfall expert

-Experience in developing Test Strategy, Test plan, Test cases, Use Cases, Test scripts and traceability matrices

-Conduct reports using RTC, Quality Center, Jira, ClearQuest

-Mobile testing experience (Android and IOS) Device and/ or App testing experience

-Conduct comprehensive accessibility web testing by using Web accessibility tool bar (WAT), World Space Assure, World Space, Compliant, World Space Attest, Axe, FireEyes, JAWS, NVDA, WAVE, ZoomText, WindowEyes, MAGic, Dragon Naturally Speaking, Object Inspector, Java Ferret, ABBYY Finereader 10.

-Created and provide technical 508 guidance for Word, PDF, Excel

-Creating accessible documents using Adobe Professional, Microsoft Word, Microsoft Power Point, Microsoft Office 2007, 2010, 2016. Excel 2010, 2016, Microsoft office project 2007

-Plan, develop, schedule and conduct systems acceptability tests of modernization and production systems; Maintenance and control of the SDLC process (milestones and methodology-iterative and Planned Maintenance

-Excellent communication, presentation and interpersonal skills

-Effective time management skills and the consistent ability to meet client deadlines under tight time constraints

-Able to work well both independently and as a part of a team

Certificates and Training

Certified (ISTQB/ASTQB) Test Engineer-2012, TTv5 Certified Department of Homeland Security Trusted Tester, Deque University: Web Accessibility Training and Courses

Security Clearances

US Department of Homeland Security EOD, Internal Revenue Service (IRS) EOD, DOD Secret clearance.

Technical Skills:

Testing Tools:

WorldSpace Assure, WorldSpace,Compliant, WorldSpace Attest, Axe, FireEyes, Quality Center 9.2, Test Director 8.0, JIRA, Team Track, WAT, JAWS, ZoomText, Dragon, Object Inspector, Java Ferret, ABBYY Finereader 10,Commonlook, Adobe Acrobat DC, Adobe Dreamweaver, Microsoft Visual Sourse Safe(VSS), ClearQuest

Software: Assistive Technologies, Adobe Flash, Adobe Professional, Microsoft Office, HTML, HTML5, .NET, Business Object, MS Project Manager, Segate Crystal Reports 10.0; Oracle BI Publisher, Visio, SQL, SQL*PLUS

Operating Systems Databases: Windows 98/2000/XP/NT MS SQL Server 2000, Oracle 10g, MS Access, MySQL

Web Technologies Methodologies: HTML, XML Agile, V-Model, Waterfalls, RUP, Scrum, DevOps

Professional Work Experience:

Wells Fargo Bank

Senior ADA SME Accessible User Experience Team (AUx) August 2020 to present

Responsibilities:

Work with business stakeholders to help redesign existing system

Gather and evaluate user requirements in collaboration with Product Managers and Engineers

Illustrate design ideas using storyboards, process flows, and site maps

Develop UI mockups and prototypes that clearly illustrate how sites function and look

Prepare and present rough drafts to internal teams and key stakeholders

Identify and troubleshoot UX problems (e.g., responsiveness.)

Conduct layout adjustments based on user feedback

Adhere to style standards on fonts, colors, and images

Plan and perform web accessibility testing with assistive technologies such as JAWS, Voiceover, and ZoomText, with the understanding of their interactions with multiple browsers and platform combinations.

Assist in the management of vendor accessibility testing engagements

US National Archives (NARA)

Senior 508 SME 12/10/2018 to August 2020

Responsibilities:

Developing ang and maintaining mockups, system requirements and other integrated system architecture documents as required

Provide Website accessibility testing by using WAT, AxE, WAVE, NVDA, JAWS

Performing user acceptance testing (UAT) plans and remediation schedules

Testing web and client applications for Section 508 and WCAG 2.0 compliancy

Attending scrum, daily standups, retrospectives, backlog grooming, and others to discuss preparation, determination and findings relative to Section 508 compliance

Preparing test plans and Independent Test reports for applications reviewed

Coordinating with Developers to ensure that web and client applications meet Section 508 and WCAG 2.0 standards

Leading sophisticated defect detection, problem solving and troubleshooting with complex software

Communicating with Client/Project Teams about Section 508, WCAF 2.0 impact

Weekly status meeting with Development and Management Teams.

Foreign Service Institute Department of State (FSI)

Senior QA specialist/508 Lead 10/22/2018-12/10/2018

Responsibilities:

Lead and develop process for smooth transition to Section 508 Refresh/WCAG 2.0

Provided direction and manage personnel

Experience reviewing design output (wireframes, visual design comps, content) and writing accessibility specifications for User Experience and Front-End Development teams

Developed accessibility guideline and process

Provided Section 508 Refresh/WCAG 2 training

Provided expert knowledge of Section 508 guidelines and practices, WCAG 2.0 standards, and new developments in the Section 508 area.

Leaded section 508 testing team

Reviewed documentation provided by the Project Team to determine the testing scope

Troubleshoot and resolve issues and compile test results

Provided daily status and details update for ongoing test events.

Prepared for and lead the defect review meetings with the Project Team/Vendor.

Maintained and update the SharePoint site.

Mentored testers in accessibility test process and accessibility test requirements.

Communicated with Client/Project Teams about Section 508 Refresh impact and Implementation Rollout.

Trained team members in WCAG 2.0 standards and testing in preparation for the section 508 refresh.

Communicate accessibility testing technical concepts and issues clearly, both verbally and in writing, to the Management so it can be communicated with Project Teams when needed.

Planned for "brownbag" sessions with the team to discuss 508 testing techniques and approaches.

CVS

Web Accessibility/QA Tester 07/10/2018-10/15/2018

Responsibilities:

Attended Business and System Requirement meetings.

Participated in Agile scrum team activities including daily standup, release planning, sprint planning and end of sprint ceremonies and retrospectives

IBM Rational Tools such as Rational Quality Manager (RQM), Rational Functional Tester (RFT)

Analyzed requirements and developed Test Cases and Test Plans.

Executed prepared Test Cases, Adding Users and subscribed features.

Compiled results and opened defects as per the business/system requirements.

Submitted daily reports to QA Leads regarding test hindering defects

Developed and apply stories to the RTC

Provided Website accessibility testing by using WAT, AxE, WAVE, NVDA, JAWS 13/16; ZoomText 10.11.7.4; Dragon Naturally Speaking 14

Provided technical support related to Section 508 and assistive technology.

Prepared and review 508/WCAG2.0AA compliance reports.

UAT - Regression testing

Deque Systems. Inc

United States Department of Veterans Affairs

Federal Aviation Administration

Department of Education

United States Department of Homeland Security

Senior Section 508 SME 11/15-7/01/2018

Responsibilities:

Provided expert advice to Key customers about Accessibility (Section 508 & WCAG 2.0) and WorldSpace results.

Provided expert advice to developers about how to remediate HTML and PDF issues.

Reviewed WorldSpace projects for accuracy of accessibility issues found.

Created WorldSpace Projects, Review for accuracy, and release when completed.

Produced documentation covering the methodology used at key customers (so we can replicate success in other agencies)

Created accessible documents using Adobe Professional, Microsoft Word, Microsoft Power Point, Microsoft Office 2007, 2010, 2016. Excel 2010, 2016, Microsoft office project 2007

Created and run WorldSpace Projects

Test Plan, Test Cases/Test Scripts and Test metrics from business/user requirements, user stories, use cases, functional and non-functional specifications.

Was responsible in end-to-end testing of the Mobile Applications

Anika System contractor for

Internal Revenue Service

Senior 508 SME Consultant 08/17-04/18

Responsibilities:

Managed and promoted 508 activities for DevOps practices including continuous delivery, continuous testing, and continuous monitoring.

Developed 508 tools that will help to deliver high quality software quickly

Performed Section 508 Document Evaluation (Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Office, and Adobe PDF File Types).

Provided guidance on the pending changes to 508 regulations (Access Board, WCAG 2.0)/impact assessment.

Was responsible for Voluntary Product Accessibility Template (VPAT) submissions.

Participated in stakeholder meetings.

Provided technical support related to Section 508 and assistive technology.

Provided technical writing expertise and document review as needed.

Loch Harbour Group contractor for

Department of Homeland Security

Senior Section 508 Specialist 11/15-present (Part time)

Responsibilities:

Performed Section 508 Document Evaluation, Remediation, and Certification (includes Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Office, and Adobe PDF File Types).

Determined if the PDF file has been properly tagged. Verify that all content is tagged, and that tagged elements are properly sequenced and applied, edit as needed.

Applied style tags appropriately to all text.

Checked and activated all Uniform Resource Identifiers (URLs).

Added bookmarks for document

Corrected properties, initial view settings, correct tab order, "fast view" set, custom properties removed, language set.

Tables scoped (header and data cells appropriately tagged); all tabular data edited/tagged as tables with scoped columns and rows; tables created where absent.

Added Alternative Text. Add informative and concise alternative text and descriptions for all non-text elements.

Artifact all table border tags.

Removal/artifact all background graphics.

Completed Adobe Pro 11 accessibility report showing no errors or warnings.

Ensured that document complies with the Health and Human Services (HHS) checklist.

Spot check with screen reader, Job Access with Speech (JAWS) or equivalent.

Remediation of Hyper Text Markup Language (HTML) and Multimedia Files to comply with Section 508.

Odellus Corporation contractor for

Internal Revenue Service

Senior Section 508 Specialist 01/2014-11/2015

Responsibilities:

Provided 508 support to several ACA projects. Review and analyze systems engineering documentation and provide documentation to include BSR, DSR, and ICD based on the projects for ACA Releases 4.0, 4.1, 5.0, and 6.0 so that Section 508 requirements are included where appropriate.

Performed Section 508 Document Evaluation (Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Office, and Adobe PDF File Types).

Provided guidance on the pending changes to 508 regulations (Access Board, WCAG 2.0 impact assessment.

Developed project-level standardized checklist of Section 508 activities and deliverables to be used during sprint planning and sprint end of checkpoint reviews.

Developed and apply 508 test cases and scripts.

Participated in stakeholder meetings.

Provided technical support related to Section 508 and assistive technology.

Prepared and review 508 compliance reports. Prepare for evolved regulations and performance criteria for 508 Refresh and WCAG 2.

Developed and maintain quality standards for all testing activities, test reports, and other artifacts.

Provided technical writing expertise and document review as needed.

ALTA IT Services contractor for Federal Reserve Board

Section 508 Web Specialist 03/2013-01/2014

Responsibilities:

Reviewed Section 508 compliance defects with developers and discuss possible resolutions.

Created PDF, DOC, Word, PowerPoint and email based 508 compliant artifacts.

Remediated existing PDFs on PubWeb to make them Section 508 compliance.

Created 508 compliance HTML to serve as accessible version of existing PDFs.

Modified existing PDFs to make them compliant.

Performed Section 508 Accessibility Compliance test.

Performed Functional, Regression, Integration, System, UAT, Back end, GUI and User Acceptance Testing.

Data Network Corporation contractor for

Department Homeland Security USCIS

Section 508 IV&V Compliance Test Analyst, 05/2012-02/2013

Responsibilities:

Performed Section 508 Accessibility Compliance test using DHS Processes, Accessibility Compliance Management System and array of approved Accessibility Testing Tools, such as WAT, JAVA Ferret, Object Inspector, Jaws.

Remediation of Hyper Text Markup Language (HTML) and Multimedia Files to comply with Section 508

Followed Agile and Waterfall methodologies as defined by DHS System Engineering Life Cycle (SELS). Generated Compliance Determination Form (CDFs) and participated in Section 508 Coverage Gate Reviews at every stage of each, such as Project Kick-Off, Project Reviews, Integration Readiness Reviews and Product Readiness Reviews.

Assessed Development Test Documents for 508 Compliance and performed PDF Documents Accessibility Tests by following DHS Standard Operating Procedures (SOP).

Fortrex Technologies Inc.

Software Test Engineer, 03/2012 – 04/2012

Responsibilities:

Carried out development and integration testing of products and verifying that the business requirements fulfilled, maintaining testing results and other documentation as necessary.

Analyzed application, system and security errors.

Escalated issues to developers and verifying fixes.

Was primary responsible for Functional Test, System, Regression, Integration and User Acceptance testing.

Designed Test Plans and Test Cases for Functional, Integration System and User Acceptance testing.

Generated weekly Status Reports to the team manager and participating in weekly status meeting with team members, Team managers, Business analysts and Technical team.

Assessed Development Test Documents for 508 Compliance and performed PDF Documents Accessibility Tests by following DHS Standard Operating Procedures (SOP).

Z-Solutionz Inc.

Test Engineer 04/2008 – 03/2012

Responsibilities:

Prepared Test Plans which describes the features and functions to be tested.

Performed Section 508 Accessibility Compliance web test using Accessibility Testing Tools, such as WAT, JAVA Ferret, Object Inspector, Jaws, Zoom Text, and Dragon.

Performed document peer review.

Created accessible documents in PDF, Word and Excel formats. Prepare and review 508 compliance reports.

Prepared Test Cases for Manual and Automated Testing.

Prepared test scenarios for Functional Testing.

Executed Test Cases to verify the expected results.

Performed Functional, Regression, SCT, End to End, Unit, Integration and System Testing.

Performed Security Testing to ensure secure login and payment access.

Involved in implementation of SDLC methodology.

Conducted Back-End Testing using SQL commands for the purpose of Database Integrity.

Participated in various meetings, with the goal of new Development and Enhancement Requests and Maintenance Request of applications, following the client requirements.

Interacted with developers, business analysts and discussed technical problems and reported bugs.

Involved in project planning, coordination and implementation of QA methodology.

Interfacing with developers to resolve the technical issues.

Participated in regular walkthroughs and inspections.

Weekly status meeting with Development and Management Teams.

Education:

B.S. in Electronics Communication, University of Communication Technology, Novosibirsk, Russia 1996 -2000

References are available upon Request



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