Customer Service Manager
Resume:
MARTA MUSICH C.T.C
Blackhawk, CO *0471
***********@*****.***
OBJECTIVE: To obtain a position with advancement as a Corporate Travel Consultant, Leisure
Agent, Account Manager, Air Specialist or in Customer Service. EDUCATION: Institute of Certified Travel Agents, Englewood, Colorado July 1997 Certified Travel Consultant
Parks Junior College, Thornton, Colorado April 1992 Associate Applied Science Degree
Business Administration /Minor in Travel and Tourism SUMMARY OF QUALIFICATION:
Highly proficient on Apollo and other software programs. High volume Corporate Consultant, Million Dollar Agent. International and domestic ticketing, bulk, private fares, groups, corporate, FIT's. Negotiated airfares, bulk air contracts, group hotel space and written contracts. Exceptional communication skills.
Exceptional customer service skills.
Highly proficient in problem solving.
Working knowledge of Trams, ARC, debit memos and other accounting software. Training of new agents on Apollo and bulk contract fares. Has worked as on-site agent and as an At-home-agent. Managed a small office.
EMPLOYMENT:
Mar 2013 to Christopherson Business Travel
Mar 2020 Corporate, Meetings and Events – At-home-agent Jul. 2010 to Mountain Man Auto Center, Blackhawk, CO Feb 2013 Office and Shop Manager
Nov. 2007 to Resort Marketing Destinations, Park City, Utah Jun. 2010 Air Desk Specialist – At-home-agent
Jan. 2000 to Moguls Ski and Snowboarding Tours, Boulder, CO Nov. 2007 Air Desk Specialist and Corporate Agent – At-home-agent. Jan. 1999 to WSI Personal Services, Inc. Cherry Creek, CO Nov. 1999 Temporary assignments as Corporate and Leisure Travel Consultant Jul. 1994 to Corporate Travel Services, Englewood, CO Jun. 1998 Corporate Travel Consultant
AWARDS: President's List, Dean's List, Awarded a Colorado Merit Scholarship, Million Dollar Agent
REFERENCES AVAILABLE UON REQUEST
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