Customer Relations

ALEXIS DAWSON

Address - **** Kahlua Dr, Richmond, VA 23227

Cell Number – 804-***-****

LinkedIn - https://www.linkedin.com/in/alexis-dawson-81544219b

SKILLS

Problem-solving abilities

Childcare management

Activity planning

Fast learner

Personable and friendly

Responsible

Team building

Quick learner

Communication skills.

Computer skills.

People skills.

Leadership skills.

Organizational skills.

Time management skills.

Collaboration skills.

Problem-solving skills.

Microsoft Word

Excel

Positivity

Empathy

Strong Work ethic

Strong writing skills

Self-motivation

EXPERIENCE

07/2018 to 08/2019- Cashier at Burlington Richmond, VA

As a cashier I would greet customers, collect payments, use scanning devices, answer to customer inquiries, accept customer returns, and count the money in the cash drawer

05/2019 to 08/2019 Summer Camp Counselor at Northside YMCA – Richmond, VA

Attended daily meetings to communicate campers' needs, progress, and program benchmarks.

Guided, mentored, and counseled adolescents and at-risk youths in low-income areas, and built positive relationships to help achieve personal and spiritual goals.

Coordinated and led group activities, and provided leadership by participating and coaching campers.

05/2020 to 08/2020- Cashier at Ross Richmond, VA

As a cashier I welcome customers, answering their questions, helping them locate items, and providing advice or recommendations.

11/2020 – 1/2021 – Retail Management Lids Norfolk, VA

Protect Company assets within guidelines of LIDS Retail policies. Assist in preparation of store schedules that provide proper store coverage and are within the Company guidelines. Follow all policies to accurately manage store inventory.

1/2021 – 2/2021Call Center Life Protect 24/7 Norfolk, VA

Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise.

Education

Bachelor of Arts: Mass Communication

Old Dominion University – Norfolk, VA

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