CHRIS E. PATTERSON

765-***-**** adkvcc@r.postjobfree.com https://www.linkedin.com/in/chrispattersonmcp/ REMOTE SYSTEMS ADMINISTRATOR

SERVER ADMINISTRATOR DESKTOP ENGINEER INFRASTRUCTURE ARCHITECT SECURITY SPECIALIST Accomplished and certified Systems Administrator with 18 years of experience managing network infrastructures and 34 years providing customer service\support for up to 16,000 users. Effectively plans, installs, configures, and optimizes the IT infrastructure to consistently achieve high availability and performance. Consistently providing organizations added value by combining technical, analytical, and leadership skills to drive productivity and business savings. Proven operational excellence remotely-supported for business and managed solutions environments. TECHNOLOGY PROFICIENCIES

Operating Systems: CentOS; Windows 10, Windows Hyper-V; Windows Server 2019, 2016, 2012R2; VirtualBox; VMware ESXi

Applications: 2FA; 8x8 Virtual Office; Active Directory; Automox; BitLocker; FileZilla; Google G Suite; Group Policy; InstallRite; IT Glue; ManageEngine; Meraki Systems Manager; Microsoft Azure; Microsoft Teams; Microsoft Visio; Office 365; KeePass; Nessus; Parature; PDQ Deploy; Orca; Putty; Rapid7; ServiceNow; Siebel; Spiceworks; Slack; Symantec; Trend Micro; VNC; Yosemite Backup; Zendesk; Zoom Networking: 802.1x; 802.11; DHCP; DNS; FTP; IIS; LAN; LDAP; NAT; NPS; RADIUS; RRAS; SNMP; SMTP; SSLVPN; TCP/IP; Telnet; VoIP; VPN; WAN; WMI

Hardware: Aruba IAP; Dell PowerEdge; HP Proliant; iDrac\iLO; Meraki Devices; Network Attached Storage; Print Devices; Smartphones; SonicPoint; SonicWall; Tablets; Tape Backup; VOIP Phones; UPS Technical Skillset: Base Scripting; Cloud Services; Data Backup; Disaster Recovery; Documentation; Group Policy; Hardware Virtualization; Inventory and Software Licensing; Network Monitoring; Network Security; Remote Desktop Support; Server Admin; Software Deployment; SSL Certificates; Troubleshooting; Wireless Configuration

Certifications: CompTIA A+ (2002); CompTIA Security+ (2007); CompTIA Network+ (2004); Microsoft Certified Professional; Server 2003 (2008) Microsoft Certified Professional; Windows XP (2007) SELECTED EXPERIENCE

INDEPENDENT CONTRACTOR Remote 09/2019 – Present

Level II Systems Administrator

• Miles Technologies - Serve as level 2\3 resource, train Level 1 technicians, and resolve more-complex technical issues.

• 12 Point Technology - Complete projects including equipment installs, data migrations, and software deployments.

• Consult and train residential clients on applications and devices including smartphones, tablets, and printers.

• TeamLogic IT - Complete 2 new customer on-boarding projects by verifying run-book data and uploading information to IT Glue.

• Deploy remote agents to manage assets.

• Train end users on new applications.

• Philantech 3 - Complete migration of client server environment from Citrix Hypervisor to Microsoft Hyper-V.

• Provision Hyper-V servers for new customers.

• Document all configurations, contacts, inventory, and solutions identified in IT Glue.

• NTT Data - Resolve escalated service tickets for TEK Systems client.

• Manage Active Directory environment health for customers.

• Acknowledge network monitoring alerts and take action to resolve issues. Provide root cause analysis.

• Xerox - Serve as escalation point for Tier I support via email, ticket submittal, or inbound.

• Work with engineering to development and provide solutions to customer printing, emailing, and network issues.

• Maintain high customer satisfaction rate by implementing proven solutions from in-house lab.

• Support Windows and MAC OS operating systems.

• Install drivers and configure network printing, SMTP and SMB services from printers.

• Troubleshoot device communication for metered billing and supply replenishment, reducing expendables costs.

• Collaborate with team members to build upon a knowledge database for all supported products, increasing first-call resolutions.

Technical Environments:

• Active Directory; Autotask; ConnectWise; Kaseya; LDAP; Microsoft 365; Microsoft Hyper-V; Microsoft Azure; Microsoft Teams; Windows Server 2019,2016,2012R2; Xerox

CHIYODA USA CORPORATION Greencastle, IN 8/2018 – 09/2019 Network Systems Administrator (Contract)

• Migrated Server 2003 domain controller (including domain and forest functional levels) to Server 2012R2.

• Established Hosted Exchange services for Office 365 using vendor AppRiver as replacement for crashed Exchange server.

• Provisioned new file share server, migrated permissions and directories from decommissioned domain controller.

• Implemented Meraki Systems Manager to supervise IOS devices and manage Windows devices.

• Created policies and security groups to automatically-deploy shares, printers, permissions, and software.

• Implemented AD Self-Service Plus to notify users of expiring email and Windows passwords.

• Completed a company inventory and created documentation for each network-connected device.

• Replaced obsolete network hardware with Cisco Meraki wireless access points and switches.

• Installed and configured Spiceworks for helpdesk ticketing, vendor, device monitoring, and license management.

• Implemented Patch Management utilizing Automox where no solution was previously in place.

• Configured LDAP query for Canon copiers campus-wide to centrally-manage email address databases.

• Reconstructed IPv4 address scheme to remove external-facing LAN addresses and increase available to over 2000.

• Packaged and deployed applications utilizing Group Policy, InstallRite, Orca, and PDQ Deploy

• Performed successful disaster recovery for Active Directory by restoring database, verifying lost data, and test. Technical Environment:

• Automox; Cisco Meraki; ESXi 6.7; Group Policy; LDAP; orca; PDQ Deploy; Server 2016; SonicWall; Spiceworks; Trend Micro; Windows 10

WALDON IT SOLUTIONS Martinsville, IN 6/2014 – Present Remote Managed IT Services Engineer (Freelance)

• Utilize Solarwinds RMM for centralized asset management, remote management, and software control.

• Project led to provision QNAP NAS, migrate user files, decommission Buffalo NAS, and map drives for users.

• Migrate domain server environments from 2003 to 2012r2, and 2012 to 2019.

• Provide troubleshooting for email Exchange issues, ensuring business continuity.

• Implement security controls compliant with NIST 800-53 standards.

• Create test environment to accurately-ensure compliance with NIST standards using GPResult.

• Renew and install SSL certificates.

• Complete onboarding for new customer by virtualizing obsolete server.

• Provision new Active Directory server and promoted function level.

• Migrate databases and applications to new hypervisor machine.

• Configure SSL VPN services on SonicWall.

Technical Environment:

• Exchange; Hyper-V; QNAP NAS; Server 2019,2016,2012R2; SolarWinds MSP; SonicWall; Windows 10 DELIVRA Indianapolis, IN 9/2014 – 06/2018

Remote Systems Administrator\Operations Engineer

• Remote and onsite administration for all technical assets including servers, laptops, tablets, and cloud-based applications.

• Troubleshot and resolved hardware or software issues with servers, firewalls, and connectivity or network problems.

• Completed a daily review of system log files to maximize network security.

• Configured Bitlocker encryption to laptops and tablets, enhancing security on mobile platforms.

• Utilized Cisco Meraki Systems Manager to deploy security policies, track mobile devices, and provide remote support.

• Implemented Spiceworks to increase operational efficiency of the department by providing a real-time inventory of hardware, software licensing, and monthly reports for new and decommissioned assets.

• Assessed security for the existing company WiFi platform, took immediate steps to lock down the guest network.

• Implemented 802.1x using Group Policy to authenticate users to the network via RADIUS and Network Policy Server.

• Actively-complied a software whitelist in Symantec Endpoint Protection to reduce the number of malware incidents.

• Performed quarterly penetration testing utilizing Nessus and regular auditing utilizing Rapid7.

• Imaged hardware using Windows Deployment Services.

• Renewed and installed SSL certificates.

• Patched servers on monthly basis using WSUS. Created monthly disaster recovery plan for SLA compliance. Technical Environment:

• 8x8 VoIP phones; Active Directory; Aruba IAP; Automation Scripting; BitLocker; CentOS; DHCP; DNS; ESXi; FileZilla; Google G Suite; Group Policy; Meraki Systems Manager; Nessus; Office 365; Rapid7; RRAS; Server 2008R2; SonicWall; Spiceworks; WDS; Windows 8.1; WSUS; Zendesk

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