Executive Assistant
Resume:
Amber N. Davies
Virginia Beach, VA 23456
**************@*****.***
EMPLOYMENT HISTORY
SURVIVOR VENTURES - Norfolk, VA 11/2020 - Present
Program Director
Supervises and oversees the flagship programs and ensures successful grant reporting is maintained, for the Survivor to Entrepreneurs program, rental assistance program, employment connections, intensive community-based therapy and stipends for survivors in pursuit of educational or vocational training.
● Financial Point of Contact for $900,000 Government Grant awarded to provide support to survivors.
● Supervised Employment Case Manager and Housing Case Manager.
● Created community partnerships for employment, free ‘branding’ cover ups, free dental care and education assistance.
● Provided mock interviews and support in creating resumes.
● Maintained data entry to reflect services provided to each client and created reports to reflect progress of the program.
● Crisis intervention and travel to extract survivors who wanted to leave “The Life”.
● Review of policies and procedures annually.
HOPE HOUSE FOUNDATION - Norfolk, VA 11/2019 - 11/2020 Team Coordinator
Supervises 18 direct care support professionals, providing 24/7 assistance to persons with disabilities; empowering an independent lifestyle through employment, community connections and daily life skills.
● Ensures services are provided within the projected budget.
● Reports monthly statistics for service billing.
● Creation and review of annual service reports collaborating with the local service providers and case managers.
● Ensures compliance with rules, regulations and reporting requirements to maintain licensure and provide medical services according to state laws.
● Manages monthly schedule and daily shifts, ensuring the safety of people supported
● Establishes relationships with family members, case managers and natural community connections for people supported to assist with quality of care.
● S.A.F.E Staff: communicates and trains staff and people supported about safe relationships. REGENT UNIVERSITY - Virginia Beach, VA 05/2019 - 11/2019 Financial Aid Advisor
Ensures that all financial aid packages are in order and provides each student with the best knowledge to support their education with scholarships and outside aid assistance. YOUNG WOMEN’S CHRISTIAN ASSOCIATION – Norfolk, VA 11/2017 – 05/2019 Shelter Case Manager
Ensures continuity of directly provided and contractual services to the agency’s client population; assisting clients with their basic physical, mental, financial, social and personal needs.
● Case management services including: needs assessments, treatment planning, service provider linkage, advocacy for housing, counseling and crisis intervention.
● Client connection to the City of Norfolk Service Coordination Committee and advocacy for housing assistance based on severity of need; working closely with community partners and developing relationships to support the agency mission.
Amber N. Davies
1020 Villas Court
Virginia Beach, VA 23456
**************@*****.***
● Liaise between client, caregivers and service providers such as the local CoC; presenting clients for coordinated housing and rental assistance.
● Facilitate Advanced Training to all new staff, interns and volunteers on Trauma Informed Care to ensure standardized care to all victims seeking services from the agency.
● Provide accurate data, reflecting services provided for official grant reports monthly, to showcase the organizations professionalism and strengths
● Volunteered on committees performing research for improving quality of client care through the development of policies, procedures and standards of care.
● Provided job readiness to clients including creation of resumes, mock interviews and professional clothing procurement and transportation to live interviews. Domestic Violence/Sexual Assault Hotline Specialist 11/2017 - 04/2018 Provide assistance to victims and community partners in South Hampton Roads through triage, education and referral services including safety planning, crisis intervention outreach and program oversight in support of YWCA Programs.
● Received 64 hours of advance training on Domestic Violence, Sexual Assault, Human Trafficking, and Trauma Informed Care.
● Answer the main 24/7 Coordinated Crisis Hotline. Interview clients individually, as a family, assessing their situation, obstacles, and capabilities to determine what services are required to meet their needs.
● Coordinate referrals for eligible clients to community or social service programs with “warm hand over” and redirect ineligible callers to supportive services outside of the YWCA.
● Provide crisis intervention to callers who are in distress or suicidal by assisting in the development of an individual safety plan.
● Assistance in expediting the process of obtaining Emergency Protective Orders and PERK Exams by providing transportation, victim advocates for accompaniments and notifying local hospitals and forensic facilities of the victims arrival time.
● Educate and provide accurate information about program services at outreach events. COMMUNITY MANAGEMENT CONCEPTS - Jacksonville, FL
Administrative Assistant 12/2011 – 09/2012
● Organized and maintained files in client records data system, transcribed meeting notes, and drafted official letters for Association Manager's approval and signature. COMPASSION AND CHOICES - Portland, OR
Administrative Assistant 09/2010 –
06/2011
● Supported Executive Assistant with duties such as travel coordination and event planning, including occasional travel to branch office and potential venues.
● Reconciled monthly credit card statements for 7 executives.
● Maintained database and donor records using the Raiser’s Edge software. VOLUNTEER EXPERIENCE
SURVIVOR VENTURES - Virginia Beach, VA 11/2019 - Current Board Member
Review policies, grants and funding to ensure quality trauma informed services are provided to the clients of Survivor Ventures.
Amber N. Davies
1020 Villas Court
Virginia Beach, VA 23456
**************@*****.***
UNION GOSPEL MISSION - Portland, OR
Kitchen Manager/Volunteer Coordinator/Internship for Case Management 11/2004 – 2/2008 Managed the kitchen crew and volunteers in all homeless feeding events and daily meals. Coordinated event permits and scheduled all donation deliveries and pick-ups. Dealing with the homeless public and volunteers required me to develop a special set of skills of handling a variety of situations including violent de-escalations. TRANSITIONS GLOBAL - Portland, OR 2011
As a team member, successfully implemented a grassroots fundraiser that raised $16,000 to build a shelter for victims of sex trafficking.
EDUCATION
Brigham Young University 2008
High School Diploma
Kaplan University 2011
Criminal Justice
GPA 3.98
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