Engineer Technical Support

Name: Swapnil A. Raut

Email-Id: ****.****@*****.***

Mobile: 771-***-****, 930-***-****

Professional Summary: -

Customer service focused Technical Support Engineer with 5 years & 4 Month career experience in IT infrastructure, Network security, Data backup & Help desk environments. Highly adept in systems analysis diagnostics, troubleshooting & conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Summary

● A confident and reliable Technical Support Engineer with 5 years & 4 months of experience in working with System Integration & Network security, Data backup and resolving any support issues.

● Working at CompuCom CSI systems Pvt Ltd as System Integration Tech L2 from Jan 2018 till now

● Worked as Presales & Technical Executive (Network Security) at Raamaya technologies, Pune from March 2017 - August 2017 {contractual position}.

● Worked as pre-sale & Technical support engineer (Network security & System Integration) at Softcell Technologies Ltd, Pune from 14 sep’2015 – 1 March 2017.

● Worked with Genie Customer management Services L.L.P. Pune for Dell tech support from Feb 2015- August 2015.

● Global certified with Veritas and StorageCraft Backup. Key Skill (Technical): -

Networking/Network Security: -

● Networking (N+ CompTIA certified).

● CCNA(Security)

● Cisco Packet Tracer.

● Endpoint Security

● Fortinet Firewall (Fortinet NSE2 Certified)

● Cisco ASA 5505/ASDM

● Network Monitoring (Meraki,OpManager)

Storage & Backup: -

● Veritas NetBackup (Global Veritas Certified Specialist)

● StorageCraft Certified Engineer(Certificate ID 202*******)

● Veritas DLO Backup (Desktop laptop option)

● Veeam backup (Physical & VM’s)

Data Protection: -

● Symantec Endpoint Protection (SEPM)

● Webroot,Vipre Enterprise Antivirus Protection

● Quick Heal Endpoint Protection

Other Technical Skill: -

● IT Asset Management Tool Configuration

● AD management Tool Configuration

● AD Audit Tool Configuration

● Password Manager Pro Tool Configuration

Project Details: -

Project Title: VERITAS DLO Backup (Desktop & Laptop Option) My Role: Technical Support

Client: Fujitsu Pvt ltd Duration: Nov2016 – Dec2016 Project Details:

Veritas Desktop and Laptop Option 9.0 enhancements include automated protection for desktop and laptop files with accelerated backup, an endpoint migration utility to help migrate user data from one machine to another, and automated reports that administrators can receive as email attachments.

Project Title: VEEAM Backup (Vm & Physical Server) My Role: Project fellow (Configuration & Implementation) Client: AMLLP Duration: DEC 2016–DEC 2016

Project Details:

Veeam Backup & Replication provides fast, flexible, and reliable recovery of virtualized applications and data. We bring backup and replication together in a single solution with award-winning support for VMware vSphere and Microsoft Hyper-V virtual environments. This powerful, easy-to-use and affordable backup and Availability solution leverages virtualization, storage and cloud technologies to meet SLAs for recovery time and point objectives.

Project Title: FortiGate Firewall (300 D)

My Role: Presales, Project fellow (Configuration & Implementation) Client: - MHADA & Ravon Technologies Duration:-Mar 2017-Mar2017 Project Details: -

FortiGate 300 series appliances deliver up to 16 Gbps of firewall throughput plus multiple integrated 1 GE ports. This combination of performance, port density, and consolidated security offers an ideal platform for enterprise branch locations & implements features as per client SOW.

Project Title: Manage engines OpManager (Network Monitoring tool) and Service desk plus

(IT Help desk & Asset management tool)

My Role: Sales and pre-sales, Project lead (Configuration & Implementation) 1. Client: KSB pumps Duration: Feb 2016 - Apr 2016 2. Client: Endurance Duration: Apr 2016 - May 2016 3. Client: Sudarshan Chemicals Duration: Apr 2016 - May 2016 Project Details: -

OpManager is a comprehensive network monitoring software that provides the network administrators with an integrated console for managing routers, firewalls, servers, switches, and printers. Manager offers extensive fault management and performance management functionality

Project Title: AD manager plus (centralized AD management tool) My Role: P re-sales, Project lead (Configuration & Implementation) Client: Endurance Duration: Apr 2016 - May 2016

Project Details:

Managing the Active Directory is an open challenge that every IT administrator faces in his day-to-day activities. Manually configuring the users and security permissions is extremely time consuming, tiresome, and error prone, particularly in large, complex Windows networks. Moreover, it is essential to have an in-depth knowledge about the Active Directory to accomplish these tasks.

Project Title: Manage engine Service desk plus (IT Help desk & Asset management tool) My Role: Presales, Project lead (Configuration & Implementation) Client: Virgo Emerson Duration: Dec 2015-jan2016

Client: SM Auto Duration: Jun2016-july2016

Client: Endurance Duration: Apr2016-May2016

Client: KSB Pumps. Duration: feb2016-Apr2016

Client: Skerion Duration: Jan2017

Project Details:

The two main focuses of the Manage Engine Service Desk Plus are IT Request tracking and Asset Management. Using the following modules of Service Desk, technicians and system administrators can resolve issues of complex nature in no time and thus reduce the end-user frustration arising due to time consuming issue resolving process.

Project Title: IT Infrastructure

Role: IT Infrastructure Engineer

Client: Coesia Pvt ltd Duration: Aug 2016 – oct2016 Project Details:

My Role was to manage IT Infrastructure and infrastructure was built with Cisco ASDM ASA firewall, Veritas Backup Exec, Dell power edge Server, Access points, Laptop & Desktop & Symantec Endpoint protection.

Project Title: - Office depot tech services (American Business Unit) My role: - System integration tech L2 Client: -Office Depot Date Jan 2018 – Jan 2019

Project Details: -

I am working as system integration tech and responsibilities to handle queries related to endpoints, endpoint protection and printers.

Project Title : - MiTaaS(Manage IT as Services)

My Role:- System Integration Engineer L2

Date: Nov 2019-Till Now

Project Details: -

Working on Vipre Endpoint Security, Automate Client Server Management Tool, Storage craft Backup, Meraki for Management and monitoring. Providing a Remote Support to 157 SOHO and enterprise client over American Business Unit.

Educational details:

Examination Collage University/Bo

ard

Branch Percentage of

marks/

Yea r

B.E. G.H Raisoni

C.O.E, Amravati

SGBAU,

Amravati

University

Computer

Science &

Eng.

6.78(CGPA)

1st Class

2014

Dip.

Engineering

L.A.M.I.T

Dhamangaon

(Rly)

M.S.B.T.E

Mumbai

Computer

Technolog

y

64% 2011

S.S.C Ashok Vidyalaya,

Dhamangaon

(Rly)

MS Board* -- 68.66% 2006

Strength:

● I am highly adaptable to change.

● Open to Switch Technologies

● I always consider work as passion.

Language Known : English, Hindi, Marathi

Personal Details:

Name : Swapnil A. Raut

Date of birth : 30/04/1990 Father’s

Name : Mr. Ashok R.Raut

Mother’s name : Mrs. Vanita A Raut

Interested in : Playing volleyball, presentation skill. Permanent : Prithviraj Nagar, Parsodi Road, Dhamangaon Rly, Dist- Amravati, Pincode-444709

Declaration:

I hereby declare that the above information is correct to the best of knowledge. Date: Swapnil A. Raut

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