Store Manager Customer Service

Contact

*******@*******.**.**

www.linkedin.com/in/amy-

hawkins-045b5b66 (LinkedIn)

Top Skills

Microsoft Office

Organization Skills

Laboratory Skills

Amy Hawkins

Online ESL Tutor at VIPX

Greensboro--Winston-Salem--High Point Area

Summary

Dynamic, organised, motivated. I enjoy a challenge. I work hard every day to ensure targets are met and projects are visualized. I thrive on creativity and problem solving.

Over the past 13 years I have designed home school science curricula for multiple clients. In my spare time, I have developed a small seamstress business. I design and sew bespoke clothing for women and children.

Experience

VIPX

Online ESL Tutor

July 2019 - Present (1 year 9 months)

Teaching ESL students from 3-15 years old online. Preparing for lessons and submitting feedback. Using TPR and props where appropriate. Correcting grammar, pronunciation and other errors when necessary. Simple Beauties

Owner

June 2015 - Present (5 years 10 months)

Greensboro/Winston-Salem, North Carolina Area

I design and make specialized bespoke clothing for women and children. I liaise with clients to create garments that are to their upmost satisfaction. I work on sourcing good quality fabrics at affordable prices. I use many of my own designs and work hard to meet targets. I try to ensure my customers have the best tailoring experience.

Homeschool Tutor

Homeschool Science Consultant

March 2011 - July 2019 (8 years 5 months)

Bowling Green Area, KY and Greensboro NC

Since 2011 I have used my skills as a science teacher to create small schemes of work for home school families in my area. These are tailored to the Page 1 of 3

families' lifestyle and are aimed at teaching the students science within their home environment. They have included practical activities, as well as ensuring strong foundations in theoretical understanding.

HAYES ED CONSULTING LTD

Laboratory Technician and Science Teacher

2008 - 2010 (2 years)

Birmingham, West Midlands, United Kingdom

Preparing and cleaning up high school science experiments. Cleaning equipment. Inventory. Mending broken equipment. Addressing problems with experiments. Trying out new demonstrations before taking them to the classroom.

Teaching 11-16 year old high school science according to the British curriculum. This included teaching Biology, Chemistry and Physics. Marking, planning, including cross curricula activities, school yard duties, helping science club, home room tutor, extra tutoring after school, supervising school trips.

ENGLISH CHURCHES HOUSING GROUP LTD

Social Housing Administrator

November 2003 - July 2004 (9 months)

Warwick

Reporting to the senior housing manager. Entering housing applications onto the database. Managing different housing sites' accounts. Liaising with site managers and assisting with problems. Managing nurses' accommodation at Birmingham Children’s Hospital. Training new site managers. Applying for new licenses for the different sites. Assisting customer service representatives with problems. Purchasing new household appliances for sites. Safeway

Store Cashier

November 2002 - November 2003 (1 year 1 month)

Coventry, United Kingdom

Reporting to cashier supervisor. Scanning and packing merchandise, Ensuring accurate cash, check, and card payments received. Ensuring a positive customer experience. Aiding customers in their shopping experience when necessary. Maintaining a clean and tidy work space. Good customer service at all times.

Equinox, Tenby

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Dress store manager

May 1996 - April 2002 (6 years)

Tenby, United Kingdom

Managing incoming and outgoing stock. Pricing and markdowns. Inventory. End of day banking. Assisting customers with their clothing and household furnishing purchases. Assisting with purchasing merchandise for the store. Creating displays in the storefront window and around the store. Maintaining a pleasant shopping experience for all. Ensuring a clean, tidy, and attractive environment at all times.

Education

University of Warwick

Master's degree, Chemistry with Medicinal Chemistry · (2000 - 2005) The Open University

Post Graduate Certification in Education, Secondary Science · (2007 - 2010) World TESOL Academy

TEFL, Special Education and Teaching · (2020 - 2020) Page 3 of 3

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