Manager Customer Service

ABDOUL W. MAYOU

Cell: 561-***-**** • Email: ******************@*****.***

Po Box: 15765 Thompson road Alpharetta 30004 GA-USA

PROFESSIONAL PROFILE

International business & logistics professional is passionate about serving others with personal ambition and hard work. Eager to engage the workplace with dedication and attention to detail. Works well in team and able to lead as the situation requires.

EDUCATION

GWINNETT TECHNICAL COLLEGE March 2018 – April 2018

Business & Test of English as a Foreign Language

PRODUCTION ASSOCIATE CERTIFICATE November 2017

INTERNATIONAL AFRICAN BUSINESS UNIVERSITY, (Togo & France) August 2015

BTS-License/ Bachelor Technical Degree in International Business and logistics

POLYTECHNICAL INSTITUTE OF MEGAN, Cotonou, Benin September 2013

Business Management Associate

REVELATION HIGH SCHOOL, Lomé, Togo May 2009

High School Diploma

RELATED EMPLOYMENT

Peak-Ryzex, September 2020-Present

Staging Specialist & Shipping-Receiving Inventory

Gant Medical Inc,

Logistics Manager April 2020 – September 2020

Manage an accurate inventory of warehouse materials

Schedule and track inbound and outbound shipments

Negotiate rates with the carriers

Ensure that the shipments are delivered on time

Recommend the perfect shipping methods, routing or carriers to meet necessary parameters, specifications and costs

Keep maintain customers service Logs and safety records

Resolve any arising problems or complaints concerns our shipments

RotoMetrics January 2019 –April 2020

CNC Operator /Programmer

Finish flexible dies to customer specification as outlined in flexible Die Engraving Manual

Input the right program into machine control to successfully process a flex die

Calculate machine feeds, speeds, and offsets

Measure using precision equipment and maintain tight tolerance on flex dies to a minimum of +/- .0001(.0025mm)

Oracle and File Maker

Office Depot June 2018 – January 2019

Specialist

Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.

Maintains inventory controls by collecting stock location orders and printing requests.

Maintains quality service by following organization standards.

Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed

Provides assistance for logistics planning tasks

Warehousing

Material control coordination

Resolves issues

Alcon, A NOVARTIS May 2017 – June 2018

Production-Technician Dalies Contact Lenses LS1-LS3

Operating computerized manufacturing CNC and packaging machines in a FDA Regulated Clean zone Department

Performing equipment changes

Using calibrated measurement equipment

Identifying defects in product

Performing corrective actions and quality checks

Troubleshooting

Maintenance support

Performing 5s and autonomous maintenance as needed

Following SOP's and directives

Accurate and detailed documentation

Good and timely communication

Operate on different types of machines (Langen, Arm-autoclave, Koch)

Assist engineers

SILVIA TENNIS ACADEMY, Alpharetta, GA December 2016- May 2017

Facility Manager at Crooked Creek

Assist to organize Meetings and professional tennis programs

Court sheet and post-match schedule

Ensure safety of clients

RADISSON BLU HOTEL COMPANY

2 FEVRIER, Lomé, TOGO December 2014-September 2015

Facility Associate

Meet and exceed guest and team member expectations by doing whatever is reasonable and possible to meet and exceed guest expectations

Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance

Assist clients

RAMCO SUPERMARKET December 2013-May 2014

Intern

Gained a better understanding of how supermarkets function

Participated in the organization of inventory

Organized inventory in warehouse

Assist in resolving problems and ensuring satisfactory customer service; computes or verifies data, fees or payments, enters data and forwards or files paperwork.

Assist import and export products orders

OTHER QUALIFICATIONS

Fluent in English and French

Intermediate in German

Familiar with the Microsoft Team

SAP / 3PL

Familiar with the ocean procedure

Familiar with shipping documentation

Pallet jack Certificate

Oracle -MES (Manufacturing Executing System), FileMaker

TkCNC-Editor 3.0

Inventory Control

Organization

Data Entry Skills

Team player and very flexible

Safety member

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