Operator Customer Service
Resume:
G
Scott Graham
**************@*****.***
Lexington, South Carolina
SUMMARY
Qualified Production Supervisor with 18 years of manufacturing management experience. Skilled at leading cross-training and scheduling e forts. Veteran of overseeing, parts orders and record-keeping. Dedicated to meeting all production deadlines.
SKILLS
● GMP
● HACCP
● Quality Control
● Packaging
● Receiving
● Shipping
● Inventory reporting
● Customer-focused
● Warehouse Management
● Customer service-oriented
● Supply chain and inventory
management
● Production target management
● Workforce training
● Sampling protocols
● Inspection documentation
● Reporting and analysis
● Regulatory compliance
understanding
EXPERIENCE
Material Movement Operator
Gaston, SC
DAK Americas/ Nov 2020 to Current
● Responsible for receiving/inspecting raw materials and properly packaging/shipping finished products.
● Maintained current forkli t training and certification as required by company policies.
● Consistently met deadlines for loading trailers to meet departure deadlines.
● Transported material to correct locations and documented inventory changes. Owner/Operator
Lexington, SC
Superior Coating/ Mar 2010 to Feb 2020
● Inspected commercial roofs/structures for damage and o fered assessments regarding repairs and improvements.
● Applied textured coating to pool decks and sidewalks.
● Assessed, optimized and elevated operations to target current and expected demands.
● Set pricing structures according to market analytics and emerging trends.
● Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Product Supervisor
Columbia, SC
Holopack International/ Jan 2007 to Mar 2010
● Responsible for four production teams and lines manufacturing sterile water, saline solution and Albuterol. Followed procedures regarding inventory and FIFO guidelines.
● Read and interpreted work order specifications and information to plan, schedule and carry out jobs e fectively.
● Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
● Met other supervisors and business leaders to plan and guide work low and operations.
Insurance Representative
Lexington, SC
State Farm Insurance/ Dec 2000 to Dec 2006
● Responsible for 30% of accounts in the o fice regarding Home, Auto, Life, Health and Banking.
● Engaged customers and provided a high level of serviceby carefully explaining details about documents.
● Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
● Drove client retention by increasing savings opportunities and identifying premium discounts.
● Analyzed customer needs and provided best options, upselling products and services.
Production and Quality Control Supervisor
West Columbia, SC
Columbia Farms/ House of Raeford/ Jul 1996 to Dec 2000
● Responsible for 40 production associates while maintaining and exceeding production results and properly documenting reports in accordance with USDA and HACCP regulations.
● Trained and developed employees in e fort to contribute to overall professional growth.
● Managed team of technicians and inspectors to ensure adherence to product requirements.
● Dra ted and developed rework procedures to optimize processes and work low through cross training.
● Reviewed specifications for products,
● Identified deviations in finished products from quality standards, isolating causes within the production process and devising solutions to increase consistency.
EDUCATION AND TRAINING
Bachelor of Science: Optical
American Board Of Opticianry Dec 1987
Springfield, VA
CERTIFICATIONS
● HACCP Compliance Training - 1998
● C.E.R.T. - Community Emergency Response Team Training - 2012
Contact this candidate