Customer Care Manager
Resume:
Jerwin L. Cristobal
Address: *-* ****** ****** ******** City, Philippines
Mobile No: 099********
Email: ***********************@*****.***
Objectives
I am pursuing a leadership career or any job related in a Company/Hotel where I can utilize my skills and operation experience and gain further experience while enhancing the Company's productivity and reputation.
Personal Data
Age : 34 years old
Date of birth : March 01, 1987
Place of birth : Malabon City, Philippines
Sex : Male
Citizenship : Filipino
Height : 5’5
Education
2005-2007 Asian College Of Science and Technology
Course: 2yrs Associate in Hotel and Restaurant Management 3/F Dona Emilia Bldg. 10th Ave. Cor. Rizal Ave. Caloocan City, Philippines 1999-2005 De Lasalle Araneta University
Victoneta Ave. Malabon City, Philippines
1993-1999 Gregorio Araneta University Foundation
Victoneta Ave. Malabon City, Philippines
Short Course
Filipino Institute Bahrain
IELTS (International English Language Testing System) July – August 2019
Employment
2020, May – 2020, September, Master of the Bright Arts Company (Office 36 (3rd Floor), Building 1877, Road 2124, Block 321, Al-Gudaibiya, Kingdom of Bahrain. Restaurant Supervisor
• Perform task under assigned Key Result Area
• To be an expert when it comes with the menu standards.
• Training of the new Waiter/Waitress, Coaching
• Comply with procedures outlined in the Employee’s Handbook
• Operate the POS and perform management functions
• Conduct daily checkout procedures and balances cash and card sales
• Controls petty cash expenses
• Recommends solutions on the problems identified during Line Check
• Anticipates guest’s need and managing expectations to avoid complaints 2018 – 2020 Sultan Pasha Sweets and Café ( Shop 49, Avenue 11 Busaiteen 225, Kingdom of Bahrain ) Barista
Duties and Responsibilities:
• Greet and listened effectively to customers to ensure courteous and quick service.
• Maintaining café cleanliness at all times.
• Prepare and serve drinks and foods in accordance with café standards.
• Perform all support tasks such as cleaning cases and equipment, and replenishing of Display items
• Work on registers daily to authorize returns and exchanges, and audit receipts. 2016- 2018 Single Origin Rockwell Inc. (G/F Edades Tower & Garden Villas Amorsolo Drive, Rockwell Center,Makati City Philippines)
Restaurant Supervisor
Duties and Responsibilities:
• Perform task under assigned Key Result Area (Bar Operation and Maintenance)
• To be an expert when it comes with the menu standards.
• Training of the new Waiter/Waitress, Coaching
• Comply with procedures outlined in the Employee’s Handbook
• Operate the POS and perform management functions
• Conduct daily checkout procedures and balances cash and card sales
• Controls petty cash expenses
• Recommends solutions on the problems identified during Line Check
• Anticipates guest’s need and managing expectations to avoid complaints 2013-2016 Regency Group of Holdings(Regency Halls) Doha, Qatar Banquet Captain Waiter/Event's In-Charged
Responsible for:
• Managing Shift, Staffing
• Checking the Set-up and Layout of the Tables and the Mi se en place from Tables, Buffet, Side Stations, Bar and Back Area.
• Checking the Room's Condition (Event Hall)
• Event Operation (Inside Hall Function and Outside Caterings)
• Giving the full details of the event to the staff
• Training of the new Waiter/Waitress, Coaching
• Requisition of the Par stock / Equipments that we will use for the Events / Functions
• Requisition of the Casual / Part timers
• Inventory of the Equipments (China Wares, Silver Wares, Furnitures) Skills gained:
• Leadership Skills
• Inspiring new staff
• Ability to manage the job in a timely manner
2012-2013 Skye Lounge, Bonifacio High Street Taguig City,Philippines Bar Waiter
2011-2012 Icon Ultimate Club, Ayala Avenue Makati City, Philippines(Bar Waiter ( VIP Section ) Seminar Attended
Regency Group Holding
"ABC of Customer Care Training" (Attitude, Behavior, Competence) Doha, Qatar
February 03, 2013
References
Mr. Jason M. Bright
CEO/Founder
Master of the Bright Arts Company
Mr. Sameh Shaaban
General Manager
Regency Halls Doha, Qatar
Mr. Ahmed Shendi
Operation Manager
Regency Halls Doha, Qatar
Jerwin L. Cristobal
Applicant's Signature
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