Customer Service Administrative Assistant

CORINNE COGHLAN

** ********* ***** ****** *****, AB T7X 0J1 · 780-***-****

***************@*****.***

High energy, results oriented individual, possessing front line supervisory and customer service skills. Excellent record of achievement and advancement earned through demonstrated contribution to bottom line results.

Related Skills and Abilities

Demonstrated ability to work independently and as part of a team.

Excellent communication and customer service skills to deal with clients and keep them happy.

Attention to detail ensuring numerical accuracy.

Excellent time management skills. Work efficiently and prioritize tasks appropriately ensuring directives get done.

Responsible, reliable, and trustworthy.

Ability to interact in a non-judgmental manner with culturally diverse populations.

10+ Year clean driver’s abstract.

Professional Summary

Administrative Assistant 2015 – Present

Tokar Construction Ltd. (Spruce Grove, AB)

Front line representative for the Company. Fosters and maintains customer relations by establishing a positive image and confidence in the quality of services and ensures the confidentiality of all operations.

Reviewing work orders to ensure proper safety protocol, coordination with third party vendors, and utilization of time management skills resulting in optimum planning and preparation.

Attaining quotes from vendors for supplies required.

Ordering supplies and ensuring product is not damaged prior to being paid for and counts are correct.

Utilize sales and usage trends to estimate required stock.

Data entry. Verifying stock counts are entered properly and numerical accuracy with regards to debit/credits.

Safely operate a Company vehicle to accurately pickup and deliver supplies to the job sites.

Field Supervisor 2005 – 2015

Halliburton (Nisku, AB)

MVP Award for exceeding client expectations and maximizing profit resulting in the Company being awarded further contracts.

Nominated to assist HR in training staff to deal with conflicts of interest professionally and effectively. Utilize emotional intelligence to interact with coworkers and clients in a non-judgemental manner within a culturally diverse population.

Front line Company representative. Determines and develops resolution to an assortment of problems encountered of moderately complex scope where analysis of situations or data requires a review of a variety of factors.

Maintains an intimate knowledge of the latest technological changes and operating procedures pertaining to Company policies, and safety practices to ensure maximum time management and minimize non-productive time.

Education

Nait - Petroleum Engineering Technology

Graduated with Honours

Quality Management - ISO 9000

Lead Assessor Certification

Southfield High School

Graduated with Honours

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