OBJECTIVE

I have over * years of customer service experience working in a variety of industries including call centers, food service, and medical facilities. Currently seeking full-time employment in a call center position.

SKILLS

Microsoft Office Suite

Team building

Customer service

Call Center Representative

Effective Communication

POS systems

Line Cook

Assisting youth and elderly

EXPERIENCE

CUSTOMER SERVICE REP • DBS SOLUTIONS • 2018-2020

•Answer incoming calls and respond to customer’s emails

•Management and resolution of customer complaints

•Sell products and place customer orders in the computer system

•Identify and escalate issues to supervisors

•Provide product and service information to customers

•Research required information using available resources

LEGAL ASSISTANT • LEGAL SHIELD • 2015 –2019- REMOTE

•Carried out legal research and preparation of legal reports

•Prepared legal drafts and documents under the supervision of a legal practitioner

•Answered clients’ inquiries and scheduled appointment with clients

•Prepared legal documents, case briefs and case files for court hearing

•Called and sent out messages to clients to remind them of appointments

•Filed and maintained documents electronically and manually

•Maintained friendly but professional relationship with clients

•Took minutes of meetings held in the law firm

•Managed attorney’s calendar and reminded him of meetings and appointments

•Assisted the attorney in revising and updating legal contracts.

HOSTESS /LINE COOK• TORTILLA FLATS • 2015-2018

•Prepare basic components of each dish on our menu using our proven recipes

•Memorize and utilize our serving portion sizes and all basic meal prep procedures used in the kitchen

•Ensure that the kitchen, all food prep areas, and all food storage areas meet restaurant cleaning standards

•Work with team of cooks to do portion prep work for other shifts when needed

•Monitor product freshness and rotate out old product based on a schedule created by the restaurant

EDUCATION

PRE-LAW • CURRENTLY ENROLLED • JOHNSON & WALES UNIVERSITY

Obtaining bachelors degree of science, inspired to become a judge.

VOLUNTEER EXPERIENCE

Boys & Girls Club- Providence, teacher assistant and Mentored, helped children with homework. Assisted in program activities.

Summit Medical Center Companion- Assisted in the activity center with the elderly patients.

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