Service Accounting

FLORENCE JOY M. TUTING

Vancouver,BC 604-***-**** *********@*****.***

Results driven and customer-service enthusiast with knowledge and experience in accounting, banking operation, clerical duties, and service principles in high-pressure and fast-paced environments. Detail-oriented and ethical professional by meeting high expectations and delivering service standards across industry.

WORK EXPERIENCE

Client Service Associate

06/08/2018-02/11/2021

Banco De Oro

Manila, Philippines

Responsible for providing accurate,efficient and timely processing of over-the-counter transactions pertaining to deposits,withdrawals, payments,foreign currencies and other miscellaneous transactions.

Performs account opening related functions and ensures proper KYC is performed for all new accounts opened as well as processing telegraphic transfer to local and international banks.

Maintained achievement on reaching quarterly quota for consumer loans, insurance and credit card products. Resolved bank account problems, improved operations and provided exceptional client support.

Process services such as ATM card requests, Forex transactions, bank s investment products, statement of account, and bank certificate.

EDUCATION

Arbutus College

Hospitality Management Vancouver, BC

03/01/2021

University of St. La Salle

Bachelor’s

Hospitality Management Bacolod City, Philippines 06/2014-04/2018

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