Technical Support Project

***, **** *******, ***** ****** Nagar, Near Central Law College, Salem-636008

Mob: +701******* /819******* Email: **************@*****.***

OBJECTIVE

Challenging and rewarding career with professional growth in a globally competitive environment. Have strong Belief that my creativity, skill and initiative, confidence and determination surely will take me places.

Professional Experience:

Worki as a Senior Process Associate in String Information, Chennai.Worked as a Business Analyst in Vee Technologies .Also worked as a Senior Customer Support Executive & Technical Support Associate.

Roles and Responsibilities:

Inbound and Outbound calls.

Generating new leads.

Coordinating business generation activities.

Responding to client requests for proposals.

Answering potential client questions and follow-up call questions.

Creating and maintaining a list/database of prospect clients.

Understanding client needs and offering solutions and support.

Maintaining fruitful relationships with existing customers.

Building business relationships with current and potential clients.

Scheduling calls with operations team for the closure.

Responding to clients questions through email.

EDUCATION:

Completed Diploma in Computer Science in C.S.I Polytechnic College. Also completed my B.Tech in Information Technology in Karunya University.

Technical Skill Set:

Analyzing the requirement and identify the test scenarios.

Preparing Test plan, writing Test Cases and its execution with good functional coverage.

Defect Reporting, Smoke and Regression testing.

Testing concepts, testing life cycle and Defect life cycle.

Expertise in customer support

Knowledge on Smoke, Regression, Compatibility and various other types of Testing

SUMMARY:

Participated in many inter-college and intra-college paper presentations across different places and won prizes.

Was the Department secretary of CSI polytechnic college and actively participated in many competitions.

OTHER COURSES / CERTIFICATIONS:

Completed Computer Hardware & Networking basics at IGNOU, Thayagaraja Polytechnic, and Salem.

Completed Software Testing, Accord Info Matrix, Chennai

Pursuing Automation Testing, Accord Info Matrix, Chennai

PROJECT PROFILE: Self Serving Interactive Kiosk

Project Title

Self-Serving Interactive Kiosk

OS

Windows

Application Platform

.Net(front end),MS Access(back end)

Role

Project Leader

Duration

6 months

Team Size

6 members

Roles and Responsibilities in the project:

Involved as a team leader in all the phases of this project.

Gained knowledge in Interactive Kiosk.

Gained knowledge in understanding the hardware and software applications that exhibit within the public.

Played a good role in the project phase.

Was actively involved in the design phase of the application.

Personal Details:

Name : Nithish.K.Abraham

Father’s Name : Kuriakose. C. C

Date of Birth : 26th January 1992

Gender : Male

Nationality : Indian

Languages Known : English, Tamil and Malayalam

Declaration:

I will work to the best of my ability to fulfill your expectations and I assure you, that I will contribute my innate qualities for the betterment of your concern.

Place: Yours Truly

Date: Nithish.K.Abraham

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