Customer Service Representative

Shawn Estrada

Cell 626-***-****

E-mail: adkuqc@r.postjobfree.com

Objective Seeking a customer service position. Offering excellent skills in customer

Service, very dependable punctual and organized

SKILLS & QUALIFICATIONS

Knowledge of

Model and die fabrication, articulation, wax up, using

Using hand tools, Processing and Repairing of

Dentures, Orthodontics, Prosthesis

Computers Ms Word, Ms Excel, Internet

Motivated, energetic, positive attitude

Excellent communication skills, team player

Self-starter, detail-oriented, dependable

Typing 30 WPM

10-Key By Touch Training

EDUCATION

2009-2010 ICDC College Hollywood, CA

Dental Laboratory Technician

Oral Anatomy Morphology and Dental Terminology

Model and die preparation

Removable Partial Denture Principles and Techniques

Dental Materials

Complete Denture Principles and Techniques

Fixed Restorative Techniques

2009 Century High School Santa Monica, CA

EMPLOYMENT

2011-Present Ion Security Systems Alhambra, CA

Service Coordinator

Customer Service

Data Entry

Accounts Payable

Collections

2008-Present Self –employed Alhambra, CA

Care Giver

Administer medication

Prepare light meals

Assist with personal care

Driving client to doctor’s appointments

Clean home

2008-2010University Health Center Pasadena, CA

Front Desk Clerk

Schedule Appointments for Chiropractic, Acupuncture Doctors

Input Data Entry of Patients

Answered phone, faxed copier, filed

Entered new patients information on daily basis

Verify insurance, collected Co-pay from patients

And closed office

2007-2008 Woman’s World San Marino, CA

Customer Service Representative

Assisted with increasing monthly sales by obtaining new client’s

Managed a computer database with existing client profiles

Received and processed customer monthly payments

2005-2008 Curves Fitness Center Sierra Madre, CA

Sales Technician & Customer Service Representative

Responsible for implementing individual fitness programs for newly

Acquired members oversight of customers satisfaction with results

Oriented fitness goals maintained computer database with existing

Client profiles

1999-2005 Bank of America Pasadena, CA

Customer Service Representative

Prepared and submitted monthly office supply orders

Performed filing duties and data entry into computer database

Programmed debit and credit terminals for new existing customers

REFERENCES Available upon request

Contact this candidate