Customer Care Office

NANCY SAINI

****/** ****** *****, ******* Road, Wadi Haibowal, Ludhiana

Mob. – +91-842******* ●Email:************@**********.***

Area of Specialization:

Travel and Tourism.

Basics of Computer.

Customer Care.

Administrative Work.

Objective:

To achieve professional satisfaction, career progression & personal development by working in a learning environment that encourages growth and enriches my experience.

Professional Experience:

Worked as Senior Office Admin in Mahtta Registration sister concern of Mahtta & Co., (Advocates) Jan 2014 – 30 June 2020.

A leading provider of intellectual property services since 1981 in Ludhiana.

Senior Office Admin:

Gather case evidence and documentation.

Reply to email, telephone or face to face enquiries.

Maintain computer and manual filing systems.

Performing daily clerical tasks including case preparation & E-filing of cases.

Maintaining and updating client information in our Company software.

Task Distributions to the team Members and Co-ordinate with other departments.

Arranging materials for office activities on special occasion.

Handle queries from senior authority.

August, 2011 – June, 2013: THE EXPERIENCE FACTORY PVT. LTD.

A Renowned Travel Company in Ludhiana

Reservations Manager & Visa In-charge:

Determining clients needs and suggesting suitable travel packages.

Supply travelers with appropriate information by provide holiday materials (Guide Information, maps & any special event etc).

Search various destinations, means of transportation, Weather condition & customs.

Collect and process Payments related with booking.

Use electronic media to promote Company packages by send emails & calling.

Build and maintain relationships with potentials clients.

Attain goals established by Company.

Handle queries of Walk-in and through Phone calls.

Handle unforeseen problems & complaints.

Coordinate with Suppliers related with changing trends in tourism and fluctuation of price in Airfare and tour packages.

Assist in 03 days Tourism Expo held by Company.

December 2010 – May, 2011: VACATIONS EXOTICA

A Travel Company in Chandigarh

On The Job Training:

Rotated in all the main departments i.e. – Sales, Operations & Accounts.

Educational Qualification:

Completed MTM (Master in Tourism management) from IGNOU Khanna in 2017 with 68%.

Completed One year program of Advance Computer Basic March 2017 with grade “A”.

Completed Bachelor of Science in Airlines, Tourism & Hospitality Management from Punjab College of Technical Education, Baddowal, Ludhiana in 2011 with 75%.

Higher Secondary in Arts, from Govt. Sr .Sec School P.A.U. Passed in 2008 with 72%.

Matriculation from Govt. Sr. Sec School P.A.U, Passed in 2006 with 65%.

Achievements:

Got 3rd position in Airline Quiz, in P.C.T.E. College (2010).

Got 1st position in District Writing Competition (2006).

Participated in NCC camp in school. (2002-2006).

Personal details:

Father’s name :- Mr. Vijay Kumar

Date of Birth: - 23rd Dec, 1990.

Marital Status: - Single.

Gender :- Female

Hobbies: - Dancing, Watching Reality Show & Net Surfing.

Personal Traits: - Punctual, Fast Learner, Hardworking, Confident.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief and I bear the responsibility for the correctness of the above-mentioned particulars.

Date: Signature:

(Nancy Saini)

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