Customer Service Electrical

SEAN BOYD **** WEST **** NORTH, CHESTERTON, INDIANA 46304

219-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dedicated and disciplined Electrician/Technician, familiar with 120 volts to 480 volts / Fiber Optics Installer / Low Voltage Expert / Life Safety Installer such as Fire Alarm Systems and Nurse Call Systems. seeking to contribute and grow with a dynamic organization. Recognized as a team player and performer, consistently completing assignments on time and under budget. A troubleshooter able to effectively and efficiently resolve issues and meet challenging goals. A multi-experienced individual with a track record of success in quality control, customer service, and installation. References available upon request.

CORE STRENGTHS

Basic home repairs

Journeyman Certified

Budget & Scheduling

Blueprint/Schematics

Leadership Development

Quality Control

Customer Service & Support

Diagnose & Troubleshoot

Safety & QA

PROFESSIONAL EXPERIENCE

Electrician/Lead Data Tech. Lynn Electric, 10/2019-5/2020

Electrician responsible for the training and overseeing of installation, maintenance, testing, troubleshooting, repairing, and replacing of all Electrical equipment and components, as well as responsible for all layout of work for the crew for each and every day.

Provided support to employees as well a contractors, while also having to deal with vendors, customers, and builders, and made sure all work was being performed following NEC code while staying under budget and completing the work on time or ahead of schedule.

Responsible for reading blueprints and schematics as well as explaining them to whomever needed updates throughout the days or weeks.

Installed all conduit, EMT, Rigid, Flex, and PVC, whether it was underground or above ground as well as ensuring all work was being performed up to highest standards as well as NEC Code at all times, no matter what the job or project was.

Performed general electric repairs on clients systems and equipment, adhering to code requirements.

Subcontracted to Target, Wal-Mart, and Menards off an on over a 5 year period through Outsource to perform electrical work and automation such as hanging TV's and Camera work.

Installed, maintained, repaired, and tested equipment for the generation and utilization of electric energy for diverse-industry clients.

Responsible for designing and completing all Electrical as well as Telecom, Data, CCTV, Fiber Optics, Access Controls.

Responsible for all home automation from cameras, lighting, Control 4, Sonos, etc.

Electrician/Lead Data Tech HILL ELECTRIC, ST. Jo MI. 10/2015-10/1019

Installed, maintained, repaired, and, tested equipment for the generation and utilization of electric energy for diverse-industry clients.

Installed all conduit, EMT, flex, pvc, and rigid, whether it was underground, indoor up walls, in ceilings, no matter where the conduit needed to be installed. Even installed all the PVC on the ground before the buildings were built ensuring the PVC, came up into the correct electrical rooms or data closets which was all done according to schematics as well as blueprints.

Provided support to employees as well a contractors, while also having to deal with vendors, customers, and builders, and made sure all work was being performed following NEC code while staying under budget and completing the work on time or ahead of schedule.

Electrician responsible for the training and overseeing of installation, maintenance, testing, troubleshooting, repairing, and replacing of all Electrical equipment and components, as well as responsible for all layout of work for the crew for each and every day.

Responsible for reading blueprints and schematics as well as explaining them to whomever needed updates throughout the days or weeks.

Responsible that all work was performed up to NEC code, whether it was panel installs, conduit installs, MC installs, and any other necessary work was up to code.

Electrician/Project Manager HTH Telecom, Dundee, IL 02/2003 10/2015

Lead Technician in the field, in charge of the design, installation, maintenance, troubleshooting, and the repair or replacement of telephone systems, data networks, security / surveillance equipment, nurse call systems, and all infrastructure cabling being used to support all the above listed systems.

Supervised as well as performed electrical installations, maintenance and repairs in homes and plant facilities.

Knowledgeable in all areas of the national electrical code; and excel in analyzing and solving problems with various electrical controls and systems.

Responsible for all Telecommunications, Network, CCTV, and Infrastructure Cabling and Equipment at Great Lakes Naval Base.

Work closely with A.T.&.T., Verizon, Call One, and Comcast, to assist customers and the carriers in expediting services, such as; orders for new installs, troubleshooting, rehabilitation work, diagnosing and repairing defective equipment, and the testing of T1's, T3's, DSL, VDSL, ISD N, and digital & analog voice services.

Design and install Cable Tray Layouts, Conduit Pathways, Equipment Racks, as well as design all cable installation pathways / routes to be in accordance with TIA/EIA, NEC CODE, and TP 76300.

Directed, Supervised, and Trained crews consisting of 5 to 15 technicians and/or apprentices.

Earned the reputation as an excellent troubleshooter with the ability to diagnose and fix most, if not all customers’ problems, no matter how complex.

Staff Sergeant/SARS Team Lead U. S. Army, Ft. Benning, GA 01/1990 – 12/2002

Supervisor of Soldiers while providing communications support to forward deployed units in combat zones.

Managed the Army’s East Coast Call Center at Ft. Ritchie Maryland, responsible for the installation, maintenance, troubleshooting, repairing, as well as the customer service / support, while providing telephone support to the entire East Coast Hub of Military Installations consisting of over 250,000 troops and their families.

Earned a reputation of a leader as well as one of the top performers of Telecommunications Service Providers for all of U.S. Army Europe (USAREUR), earning my team the slot to be the sole Telecommunications Service Provider in Normandy France for the 50th Anniversary Commemoration of D-Day in June of 1994.

Worked with Telecom Vendors, Subcontractors, Vendors, Civilians, and Military on a daily basis to help manage the Telecommunications needs of the Pentagon throughout 1998 and 1999.

Recognized as a valuable team member for gallantry and bravery and therefore field promoted to Sergeant E-5 while on maneuvers in Somalia 1993.

Performed over 12 combat missions while I was in.

Awarded the Silver Star for Valor in Mogadishu, Somalia in 1993.

Awarded the Bronze Star for Valor in Bosnia in 1995.

Awarded 3 Purple Hearts throughout the 12 years of Active Duty.

TRAINING & CERTIFICATIONS

CPR & FIRST AID CERT 2018

Scissor & Boom Lift Cert……2018

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