Office Manager

KERRI FLANAGAN

508-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated office manager with 12+ years of experience in handling a wide range of administrative tasks. Excel at working directly with customers in person, over the phone, and through emails. Skilled in building relationships with customers and staff. Dependable, ethical, and reliable problem solver. SKILLS

- Billing - Customer Engagement

- Inventory Control - Customer Problem Resolution

- Data Entry - 4D Client Software

- Event Planning - IClass Pro Software

EXPERIENCE

Office Manager 2008 - Current

Massachusetts Gymnastics Center Westborough, Hingham, Pembroke, Leominster, Waltham, Sudbury, Stow, MA

Perform front office activities for 7 locations; including accounts payable, accounts receivable, reception, and mail.

Manage financial accounts in 4-D Client and IClass Pro.

Manage office supply inventory.

Schedule appointments between staff and customers.

Organize and maintain file system for digital and paper records.

Respond to inquiries from staff and customers.

Inform customers regarding policies and procedures.

Assist customers in resolving complaints and issues.

Educate administrative staff on data entry, program controls and financial duties

Plan gymnastics events with regard to registrations, tickets, concessions, and catering. 2001-2008

Customer Service- Gillis Landscape-Berlin, MA

Office Assistant-Installations Plus, Inc- Framingham,MA Receptionist- J Winter Salon- Framingham,MA

Supervisor-Firefly’s BBQ Restaurant- Framingham,MA Receptionist/Nail Tech-Zia Day Spa-Natick,MA

Assistant Manager-CB Sullivan-Natick,MA

EDUCATION

Keefe Technical High School, Framingham, MA May 2001 Licensed Massachusetts Nail Technician 2001 – Expires 2023 REFERENCES

Available upon request

Contact this candidate