Employee Relations Customer Service

Rehana Sharifullah

Cell number: 214-***-****

*****************@*****.***

Professional Summary

An accomplished, most results driven with 2 years of Human Resource management, with expertise in creating and implementing programs to improve business corporations. Adept at building, recruiting, selection, and retention business strategies. Able to perform organizational diagnostics and provide recommendations for improvement, highly skilled in preparing for restructuring, downsizing, change management, morale, and retention. Strong relationship-building and effective collaboration with management, coworkers, vendors, and clients. Ability to create and execute training, coaching and counseling program for executives, managers and supervisors.

QUALIFICATIONS/ CORE COMPETENCIES

•Bachelor’s degree in Human Resources

•2 years in Human Resource Administrative Assistant

•Provides human resources guidance through planning, PAYROLL, organizing, and controlling the activities of the Human.

•Serves as functional resource for employees, ensuring their understanding and compliance with HR policies and regulations.

•Manages the employee relations efforts to develop & implement business aligned HR initiatives that promote effective employee and management relations.

•Keeps management advised of potential problems and recommends & implements solutions as appropriate.

•Recommends new approaches, policies, and procedures to support continual improvement. Act as a change in agent within the plant.

•Monitors Human Resources key performance indicators, identifying root causes to workforce issues and driving improvement initiatives.

•Manages and maintain department records and reports.

•Actively participates in company-wide HR projects and meetings.

•Responsible for managing and developing direct report(s)

•Responsible for implementing systems and coaching the plant leadership team to cultivate a positive employee relations environment, maintaining a union-free workplace.

•Develop and implement innovative solutions to employee relations issues affecting the plant to mitigate any legal or compliance related risks.

•Develops, reviews, and implements effective company communications.

•Maintain strong knowledge of current knowledge of current HR industry trends. Ensures compliance with current employment and labor relations legislation.

•Official supervisor for Burlington Coat Factory

•Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.

•Adept to problem-solving and conflict resolution

•Familiarity with HR software and working knowledge of MS Office Certified (Outlook, Word, Excel, PowerPoint)

Professional/HR Human Resource Experience

Burlington Coat Factory October 2015- April 2018

Supervisor Associate

•Positively demonstrate the company's Core Values by developing trust and respect among peers and management.

•Worked in teams while partnering with others through collaborative work ethics, to drive business results by placing a high priority on detail and accuracy to successfully complete all tasks.

•Delivered excellent customer service and demonstrate a high degree of professionalism.

•Demonstrates great work knowledge.

•Takes on challenges throughout work force.

•Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.

•Maintained an awareness of all promotions and advertisements.

•Communicate customer requests to management.

•Maintain orderly appearance of register area and supplies stocked.

•Accurately maintain all cash and media at the registers.

•Also taken the challenge to be a supervisor

Exeter Finance Company Employment: August 2018- May2019

Customer Service Clerk Associate

•Strong customer service skills

•receive and respond to inbound customer calls, e mails: gather and verify required information, comprehend customer request, for product or services and ensure proper security procedures.

•Excellent written and verbal communications skills.

•Positively demonstrate the company's Core Values by developing trust and respect among peers and management.

•Getting everything done in a timely manner and get my job done with no distractions.

•Goal oriented- Work hard to achieve good results.

•Team Oriented- Collaborate with team members to create the highest level of performance_

•Great at multi-tasking- Strive in a fast-paced production driven environment.

•Open to feedback- Motivated to develop your strengths and improve areas of opportunity.

•Seeking professional growth- Self-starter with a drive to advance

IQOR May 2019- December 2020

Human Resource Administrative Assistant

Over the years, my responsibility was to serve as a resource for employment, compensation, and benefits. Support over 100 employees across all area over HR. Processed enrollment, termination, and benefits charges. Prepared new hire, conversion, and termination paperwork include I-9 verification. Assisted in performance review supported employee referral programs, maintained employee records, and served as support back up. Maintain reports for compliance and reconciliations and payroll.

Provides human resources guidance through planning, PAYROLL, organizing, and controlling the activities of the Human.

Serves as functional resource for employees, ensuring their understanding and compliance with HR policies and regulations.

Manages the employee relations efforts to develop & implement business aligned HR initiatives that promote effective employee and management relations.

Keeps management advised of potential problems and recommends & implements solutions as appropriate.

Recommends new approaches, policies, and procedures to support continual improvement.

Manages and maintain department records and reports.

Actively participates in company-wide HR projects and meetings.

Responsible for managing and developing direct report(s)

Develops, reviews, and implements effective company communications.

Maintain strong knowledge of current knowledge of current HR industry trends. Ensures compliance with current employment and labor relations legislation.

EDUCATION

Berkner High School High School Diploma August 2012 to May 2015

Richardson, TX 75081

Distinguished Graduate Program

Richland Collegiate High School Associates Degree in Science August 2015 to 2017

Dallas County Community College District

Richardson, TX 75243

University of North Texas at Dallas Bachelor Degree Human Resources

Majored in Human Resources

GPA 3.5

Awards and Honors

National Honor Society

Invited for membership for GPA 3.5 (GPA higher than 3.5)

Student of the Month

Awarded For scholarship and Citizenship

Leadership award

Awarded for outstanding leadership skills as vice president of a club

Impact club For Outstanding Leader

Other Languages

Spanish

English

Pashto

Hindi

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