Sales Manager

CARRIE AVILA

210-***-**** ***************@*****.***

SUMMARY

Dynamic and highly experienced Senior Collector seeks a position as Collections Manager.

Extensive capability in Accounts Receivable portfolio management and collections.

Strong communication skills coupled with the ability to effectively handle customers and find solutions in highly charged emotional situations.

Excellent supervisory, organizational, and problem-solving abilities – accustomed to handling multiple ongoing activities in a fast-paced and time-sensitive environment.

Computer proficiency includes Microsoft Office (Word, Excel, PowerPoint, and Outlook), Lotus Notes, Oracle R12, MASS 200, SAP, Salesforce, Pivotal, Sage, PeopleSoft, and Dunn & Bradstreet.

EXPERIENCE

Harland Clarke, San Antonio, Texas 5/16 – Present

Senior Collector – Established and maintain an excellent record of performance managing over 4,800 accounts for the leading provider of integrated payment solutions and marketing services.

Actively recruited to this position and achieved a $1.92 million reduction in the Date Sales Outstanding (DSO ratio) over 120 days.

Initiated departmental process improvements to streamline Excel Spreadsheets and improve account accuracy.

Negotiate with clients to restructure payment plans and find suitable resolutions to account issues.

Analyze payment plans and recovery accounts to ensure proper documentation and appropriate triggers for immediate variance warning.

Identify and track monthly production activities and create detailed presentations for Senior Management.

Selected for technological innovation training in robotic process automation (RPA).

Provide practical insight where RPA software applications can be utilized as the foundation for Workforce Virtualization.

Identify and standardize high-volume, low value-added tasks that can be performed by RPA on a continuous basis and activities scaled up or down when required.

Consistently exceed expectations and maintain positive relationships with major clients.

Miner Fleet Management Group, San Antonio, Texas 4/13 – 5/16

Team Leader-Billing & Collections – Initially hired as a Billing & Collection Representative then rapidly advanced to positions of increased responsibility and authority culminating as Team Leader.

Supervised 14 team members and trained all new collections employees.

Achieved a 75% reduction in DSO ratio over a 6-month period.

Collaborated with Account Executives to resolve client issues and find satisfactory solutions.

Monitored and updated aging reports on a weekly basis.

Established team goals and reviewed DSO 90+ accounts monthly.

Prepared and presented monthly/annual budget forecasts to the CEO.

CARRIE AVILA Page 2

EXPERIENCE (Continued)

Facilitated new clients with Dunn and Bradstreet and negotiated credit terms.

Created lesson plans and trained Excel software applications to all company employees.

Met or exceeded all KPIs.

Clear Channel Radio Iheart, San Antonio, Texas 9/99 – 4/13

Senior Collector – Managed past due accounts, placed accounts on and off hold, and led collection efforts for a global media and entertainment company specializing in radio, digital, outdoor, mobile, social, live events, and on-demand entertainment.

Successfully reduced gross past due accounts by $150 million.

Reduced the average number of 180-day past due accounts by 50%.

Introduced initiatives to engage Management and Account Executives prior to accounts reaching 90-day past due status.

Prepared/distributed monthly aging reports and highlighted all problem areas for managers.

Implemented an aggressive and standardized regimen to prevent accounts from becoming greater than 60-days past due.

Initiated graduated measures including email reminders, telephonic communication, sales division involvement, tailored payment solutions, and final collection measures.

Selected by Senior Management to train new Collection Technicians.

EDUCATION

Pursued an Associate’s Degree in Paralegal Studies from St. Philip's College and completed 60 credit hours.

Professional Development

Customer Satisfaction Training

Diversity Training

Management/Supervisor, Training

Coaches Training

Excel Training

PeopleSoft Training

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