Customer Experience Manager
Resume:
Communications Assistant
Created content for the Western Kentucky
University Gordon Ford College of Business
newsletter, magazine, and website. Content for
these platforms included student testimonials,
coverage of campus events, interviews of staff
members, and milestone updates for the college.
• Pitched and pursued ideas for content, as well
as developing suggested stories.
• Edited and perfected drafts.
• Built strong relationships with new sources.
• Set times to meet with sources and
interviewees.
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PROFILE
EXPERIENCE
EDUCATION
SKILLS
· Interpersonal
Communication
· Creative Writing
· Conflict Resolution
· Adaptable
· Graphic Design
2019 – Present
Tom Drexler
Plumbing, Air &
Electric
Customer Experience Manager
With a success rate of 90% or higher, promptly seek resolutions for unsatisfied customers. Collaborate with management, technicians, and the customer
service team to gather information and manage the
customer experience. Engage with customers on
platforms such as Google, Facebook, and BBB by
responding to both positive and negative reviews.
Create, distribute, and explain itemized invoices for the company.
• Addressed over 1,700 customer complaints and
requests since March 2020.
• Developed trusting, lasting relationships with
contractors outside of the company.
• Proficient Adobe use to specify itemized
invoices.
• Tracked complaints by department, employee,
and monetary consequence.
2018
Western Kentucky
University
December 2020
Bachelor of Arts in
Communications Studies
from The University of
Louisville
AUBREY ROGERSON
Recent University of Louisville graduate, with strong written, oral, and interpersonal communication skills. Passionate collaborative worker, with an intense desire to be in a creative work environment. Driven to evolve processes to improve efficiency and ease for both customers and employees. Values as an employee include punctuality, positivity, integrity, and the opportunity to grow.
Contact this candidate