Customer Service Sales

TARESA FETSCH

***** **** ****** *.*., Otsego, MN 55374 H: 763-***-**** C: 612-***-**** *******@****.*** Career Overview

Results-driven Sales Associate with proven ability to establish and maintain excellent rapport with clients. Core Strengths

Strong organizational skills Internet

Multi-task management Microsoft Word

Active listening skills Microsoft Outlook

Seasoned in conflict resolution Microsoft PowerPoint Courteous demeanor Microsoft Excel

Self-motivated Qualitap

Prioritization skills Marketron

Client relations Document Manager

Customer service expert Liquid Compass

Sales management support Word Perfect

Internet research Access

Data collection Vista

Data entry Quicken

Public Speaking Benchmark Universe

Accomplishments

Provided support to both Sales Managers and clients in order to build and maintain important relationships. I was recognized and received the "Positively the Best" award three times for teamwork. Work Experience

Substitute Teacher 09/2017 to Present

Teachers On Call Elk River District 278

● Work in a variety of classrooms from kindergarten through 5th grade

● Responsible for between 5 to 30 students on any given day

● Organize class materials and review lesson plans

● Prepare and present Google slides

● Teach a variety of subjects to different age groups and skill levels

● Develop and maintain good communication and rapport with staff and students

● Use a variety of programs on a regular basis

● Flexibility is important as no two days are the same

● Multitasking skills are critical with constant questions and concerns Consultation Coordinator 08/2014 to 08/2018

Move Fitness Otsego, MN

● Schedule customers for personal training consultations

● Enter and maintain appointments for multiple trainers using Outlook

● Enter, update, and maintain customer data on an Excel spreadsheet

● Create a monthly report in order to track customer purchases and consultations

● Email appointment reminders to trainers and make sure all consultations have been confirmed

● Send emails and forms to customers prior to consultations

● Coordinate communications between personal trainers, salespersons and customers Sales Assistant/Coordinator 12/2005 to 10/2007

Hubbard Broadcasting Saint Paul, MN

● Created PowerPoint presentations and sales documents for client meetings

● Sent production orders for ad spots and pulled ad spots from the FTP website

● Sent ad spot times to clients

● Produced scripts

● Formed a database full of qualitative forms using Qualitap

● Entered sales reports

● Collected and distributed avails through Marketron

● Processed all paperwork for promotions, finances and the website

● Entered and removed information on the AM 1500 website Sales Support Coordinator Analyst 05/2004 to 12/2005 Acosta Sales and Marketing Eden Prairie, MN

● Cleared over $500,000 worth of claims for my clients

● Provided excellent customer service while tracking important information for a large clientele

● Developed and maintained relationships with new and existing clients

● Established and maintained lines of communication with Account Managers

● Performed Accounts Receivable, Accounts Payable, Invoice Reconciliation, Audits, Promotional and Pricing Deduction procedures

● Created, edited and processed Supervalu, Cub Foods, Nash Finch and indirect customer contracts for promotional events

● Supported and maintained the deduction balance for Supervalu, Cub Foods, Nash Finch and indirect retailers throughout the United States

● Cleared claims and released check requests through the use of a proprietary system

● Researched and analyzed prior deductions on a post-audit basis

● Created and maintained accurate reports in order to verify status of deductions

● Updated customer share drive with new and discontinued items

● Created and reconciled invoices, orders and price discrepancies

● Established price changes for existing products in distribution Educational Background

Bachelor of Arts Degree: Public Relations with a minor in Sociology 2002 University of Wisconsin-Eau Claire Eau Claire, WI

Coursework in Public Relations, Communications and Sociology

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