Case Manager

References upon request

Cheryl Patterson

972-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

§ In-depth knowledge of state & federal programs

§ Strong computer & word processing skills; proficient in Microsoft office, Word & Excel

§ Credentialed in work skills training, work adjustment and job placement PROFESSIONAL EXPERIENCE

Professional Contract Services, Inc. (PCSI), Dallas 06/2018 - Current Vocational Specialist

§ Perform vocational training to support employees’ inclusion at work-sites

§ Teach job skills and appropriate work behaviors to adults with barriers to employment

§ Work closely with employers to maintain professional working relationships Winning Edge, Dallas 01/2013 – 06/2018

Placement Specialist

§ Guided candidates to obtain and maintain gainful employment

§ Provided support through-out the hiring, placement, on-boarding and training process

§ Conducted classroom training on appropriate work behaviors

§ Informed employers of the benefits of a diverse workplace Mindworks Skills, Garland, Texas 07/1999 – 12/2012 Project Manager

§ Directed daily office operations, including budgeting and scheduling

§ Designed cognitive skills training to assist students in managing learning challenges

§ Monitored students’ progress and addressed parent and teacher concerns

§ Presented assessment findings and modified long term goals, as needed Texas Workforce Commission/Dept. of Human Services 01/1991 – 07/1999 Program Supervisor

§ Supervised front-line staff in the direct delivery of financial services

§ Monitored case documentation and made site-visits to ensure program compliance

§ Conducted case reviews and staff training on policy and documentation requirements

§ Teamed-up with of community partners to provide on-going customer service EDUCATION

University of Texas Southwestern, Dallas, School of Health Professions Bachelors Science Degree in Vocational Rehabilitation

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