Joseph Kelly
**** *********** **** ******* ** ***94
*********@*****.***
S U M M A R Y
Dedicated to providing outstanding marketing and maintaining client relationships.
E X P E R I E N C E
6/20-1/21 Randstad/K12 Document Processor Atlanta, GA
-Responsible for providing support to clients with requests for education records,
-Install Programs on main systems and train the Principal, AP, Teachers and Staff,
-Provide timely follow ups as main point of contact. Enter daily data in SAP database.
- Deliver and set up Plana-o-gram in schools with software updates tutorials.
6/17-5/20 Sedgwick Claims Representative Atlanta, GA
-Responsible for processing inbound calls for initial reporting of claims by policyholder
-Resolution of customer issues and refers escalated items to higher levels for guidance.
-Provides status on existing claims to either policyholder and/or client.
-Maintains client relationships and provide customers with basic contact tracing policies.
1/14-5/17 Kelly Services/Apple Brand Representative Atlanta, GA
- Serves as the first point of contact for any event request from internal or external customers.
- Responsible for communicating scope of event and necessary resources to execute the event.
- Maintains control and inventory of all resources used for event planning and execution.
- Interacts with business partners, residents, and guests to ensure successful execution of events.
5/9-12/13 Blackberry/RIM Field Trainer Manager Orlando, FL
-Travel to Different retail Locations with new equipment and marketing material.
-Great communication with excellent presentation skills in large group audiences.
-Provide Equipment training to Retail employees set up emails for customers.
-Set up store resets and Planograms; provide technical support on all products.
S K I L L S:
Strong Microsoft Office, Apple IOS, Adobe Photoshop and Sales force, and Zen desk
Dynamics, EDI Type 40 WPM, 6000 kph
E D U C A T I O N:
State University New York at Farmingdale 96-00
John Hopkins Contract Tracer Certified 2020
R E F R E N C E S
Kevin Parris 919-***-**** or Michelle Ross 347-***-****