Engineer Service
Resume:
SREEKANTH MURALI AUTOMOBILE ENGINEER
Kottayam, Kerala, India.
: ******************@*****.***
Experienced Automobile Engineer with above five years of experience as Service Engineer/ Advisor. Handled overall operations at the service workshop. Streamlining the service systems and develop new systems for enhancing efficiency. Conducting training programmes to enhance operational efficiencies of workforce, focusing on technical & customer care aspect. Maintaining a proper inventory of spare for smooth execution of service operations. Conducting pre-delivery tests for vehicles to ensure defective vehicles do not reach the customers. Assessing customer feedback, Handling complaints relating to service, warranty and quality standards. Installing company's products at the customers' end. Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures.Skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems.
HIGHLIGHTS
Good listener
Strong communicator
Energetic
Knowledgeable
Problem solver
Quality-focused
Basic math ability
Strong technical acumen
EXPERIENCE
NIPPON TOYOTA.
KOTTAYAM, KERALA, INDIA
DESIGNATION : AUTOMOTIVE SERVICE ADVISOR
NOV 2014 - DEC 2016
List customer concerns and ask additional questions to diagnose current problems.
Verify current vehicle warranty coverage and explain fee structures.
Prepare accurate and detailed repair orders that describe customer concerns, know issues, and likely causes along with services and repairs required.
Maintain high levels of customer service at all time by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.
Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
Update customer records in system with latest mileage, service and repair information.
Develop and write up repair estimates and keep customer informed of changes.
POPULAR MARUTI.
TRIVANDRUM, KERALA, INDIA
DESIGNATION : SERVICE ENGINEER
JULY 2017 – NOV 2017
Handled overall floor activities of workshop including work allocation and also checking flat rate timings of each work.
Allotting training for each technician in the floor by checking their daily reports.
Checking the quality of vehicles after the completion of work.
Daily inflow and outflow of vehicles.
Clearing the work as per schedule
IDEAL ENGINEERING,
TAMILNADU, INDIA
DESIGNATION : GRADUATE ENGINEER TRAINEE
DEC 2017 – DEC 2018
Examining quality of products at assembly line.
Monitoring pre-delivery inspection.
Co-ordinate with all departments to maintain quality assurance.
Timely completion of consigned orders.
CARS24,
KERALA, INDIA
DESIGNATION : EVALUATION ENGINEER
FEB 2019 – NOV 2019
Inspecting the present condition of the vehicle.
Diagnosing the complaint of vehicle with detail routine checkup.
Creating and submitting the detailed report of diagnosed vehicle.
FRIENDS AUTOMOBILE
KERALA, INDIA
DESIGNATION : DIAGNOSING TECHNICIAN
JAN 2020 – PRESENTLY WORKING
Inspecting the vehicle by test drive and also with diagnosing tool .
Diagnosing the complaint of vehicle with detail routine checkup.
Clearing the complaints.
Final inspection.
Test drive.
Delivery.
INDUSTRIAL VISITS
STEEL & INDUSTRIAL FORGINGS LIMITED, TRISSUR, KERALA, INDIA.
Steel & Industrial Forgings Limited (SIFL) is an AS9100 C certified, Public Sector undertaking fully owned by Government of Kerala. Multimillion company providing Engineering, Designing and forging services to various industrial sectors viz. mainly for ISRO (Indian Space Research Organization) and Indian Railways.
KSRTC FABRICATION AND WORKSHOP
The Kerala State Road Transport Corporation (KSRTC) is the state-run road transport corporation in Kerala. It is one of the oldest state run public bus transports in India. The corporation has a fleet of 6148 buses and 5598 schedules consisting buses of Volvo, Scania, Ashok Leyland, Tata Motors, Eicher Motors and other minibuses. KSRTC Edappal unit is one of important fabrication and workshop unit in the Malappuram district. The unit work as a both Fabrication and repairing workshop.
TRAININGS UNDERGONE
Successfully completed a 7 day training in Automobile designing using reverse Engg.
Certified by SGT international conducted by Metawing, Chennai.
SOFTWARE SKILLS
AutoCAD
Microsoft Office
ACADEMICS
B.TECH IN AUTOMOBILE ENGINEERING,
MAHATMA GANDHI UNIVERSITY, KERALA,
MAY 2010 - MAY 2014.
QA/QC CERTIFIED.
STED COUNCIL OF INDIA,
JAN 2017 - JUN 2017
ASNT NDT LEVEL-II.
JAN 2017-JUNE 2017.
PERSONAL DETAILS
Nationality : Indian
D.O.B : 30/10/1991
Gender : Male
Marital Status : Single
Languages known : English, Hindi, Malayalam, Tamil
Declaration
I hereby declare that all the particulars furnished above are true to the best of my knowledge and belief.
Sreekanth Murali
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